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Email your funeral service supplier news to suppliernews@nfda.org.

News from funeral service education program should be sent to schoolnews@nfda.org.

News will be considered for publication on the NFDA website and in The Director and/or Memorial Business Journal as space allows.

All material is subject to editing and space availability.

JCG Announces 2024 Excellence in Customer Service Award Recipients

May 13, 2025
Johnson Consulting Group (JCG) announced the recipients of its 2024 Excellence in Customer Service Awards, powered by J3Tech Solutions. The awards are presented to funeral homes that are clients of JCG and achieved the highest “Total Value Index Score” from satisfaction surveys sent to e...

Jarrett’s Loss and Grief Series Now Available In One Volume

May 13, 2025
The Complete Loss and Grief Series is a compilation of author Majendi Jarrett’s three previously published books on loss and grief. Written by a mother who lived through the profound pain of losing her son, Marley, this series offers an intimate perspective that will resonate with anyone who h...

ASD and Cadence Partner to Enhance Aftercare Services

May 13, 2025
Answering Service for Directors (ASD) recently partnered with Cadence to help funeral directors support families with continuing care. This includes estate settlement and grief support. Cadence, a trusted aftercare solution for funeral homes nationwide, provides secure estate tools, identity-theft p...

EFF Refreshes Logo, Brand

May 13, 2025
Express Funeral Funding (EFF) refreshed its logo, brand colors and style guide, marking a milestone in the company’s growth and commitment to excellence. The update features warmer tones and a sleek design that reflect EFF’s focus on delivering exceptional customer experiences through in...

Physicians Mutual Adds Yarborough and Reed to Preneed Division

May 13, 2025
Preneed insurance provider Physicians Mutual recently named Hank Yarborough national sales director and Allen Reed director of preneed. In Yarborough’s new role, he will oversee all aspects of the company’s preneed sales, including marketing organization and funeral home partnerships. He...

Glimpse Creations Makes Celestial Prints From Cremated Remains

May 13, 2025
Every individual is a masterpiece of nature, and their earthly remains hold intricate patterns that echo the mysteries of the universe. Glimpse Creations utilizes advanced imaging technology and software to capture what it calls the “celestial print” of cremated remains. This process tur...

Facultatieve Hires McDermott and Vogel as Account Executives

April 16, 2025
Facultatieve Technologies North America hired Jamie McDermott as an account executive, effective January 1, 2025. He is an experienced industry veteran who started with B&L Cremation Systems in 1994 and later worked for U.S. Cremation Equipment. Most recently, McDermott served as business develo...

Keeper Memorials Relaunches QR Codes, Partners With VA

April 16, 2025
Online platform Keeper Memorials has relaunched its QR code plaque offering, which is now branded as KeeperQR. Once a QR code is placed on a grave marker, urn, bench, photo frame or other monument, visitors can scan it using their phone or tablet for instant access to the deceased’s legacy. ...

JCG Adds Rhea and Wilt as Business Consultants

April 16, 2025
Johnson Consulting Group (JCG) added Laurie Rhea and Tim Wilt to its team of business consultants. In their new roles, the pair will focus on opportunity development by leveraging their firsthand industry experience to provide tailored consulting services. With extensive experience in deathcare, inc...
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