In the new year, resolve to enhance your customers’ experience. Join host Gabe Schauf with his guest Mark Busch – a former funeral home owner and licensed CX coach. Mark and Gabe will discuss the basics of improving how your customers view your business and how to make them part of your “marketing team”.

This month host Gabe Schauf takes on a timely (and potentially costly) topic: OSHA compliance. Join Gabe on Tuesday, December 15, as he speaks with Mark Harrison from CST (Certified Safety Training) about the importance of safety compliance in the funeral home.

Join our tribute to Veterans Day with host Gabe Schauf as he has a conversation with Douglas “Dutch” Nie: funeral director and business owner, treasurer to the NFDA Board of Directors and proud Air Force veteran.

Gabe interviews convention keynote speakers Duncan Wardle and Ben Nemtin. These two dynamic individuals will address the power of “thinking different” and resilience in the face of uncertainty. There’s so much to learn and be inspired by!

The NFDA Convention is only a few weeks away! Let’s get a glimpse into some of the amazing workshop sessions at this event.

NFDA is commemorating the tragic 20th anniversary of the September 11 terrorist attacks with a special episode of A Brush with Death.

In this episode, host Gabe Schauf speaks with Kelly Manion, the Director of Community Engagement for the Funeral Service Foundation, and two scholarship recipients. The discussion focuses on how the Foundation invests in people and programs to strengthen funeral service and lift up grieving communities.

When a family chooses to donate a loved one’s body for education or research, they do so with the hope that they will help others. Regrettably, many are unknowingly contributing to a for-profit industry in which the body of their loved one could be traded as raw material in a largely unregulated national market. Congress is taking a significant step toward protecting the dignity of donors and offering peace of mind to families with the introduction of the Consensual Donation and Research Integrity Act of 2021.

It’s the month of June, and host Gabe Schauf speaks with four Mortuary Science School graduates from across the country to discuss why they entered funeral service and what they anticipate going into the future.

The month of May brings Memorial Day – a time to honor the millions of people in uniform who gave their lives for this country. Journey to Serve is a unique campaign launched in 2021 by the Funeral Service Foundation and the ICCFA Educational Foundation. This collaborative effort between organizations aims to engage, recruit and hire more military veterans to careers in the funeral service profession – including meaningful work in funeral homes, cemeteries, crematories, funeral vendors, and all levels of support roles. Join Gabe Schauf as he explores this amazing project with Bob Arrington, founder of Arrington Funeral Directors and Crematorium, and Navy Petty Officer and funeral honor coordinator, Jennifer Jones.