Forest Lawn Implements Vroozi’s Spend-Management Platform > National Funeral Directors Association (NFDA)
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Email your funeral service supplier news to suppliernews@nfda.org.

News from funeral service education program should be sent to schoolnews@nfda.org.

News will be considered for publication on the NFDA website and in The Director and/or Memorial Business Journal as space allows.

All material is subject to editing and space availability.

Forest Lawn Implements Vroozi’s Spend-Management Platform

April 08, 2026

Vroozi, a provider of AI-powered procurement and accounts payable automation solutions, recently announced that Forest Lawn Memorial-Parks & Mortuaries has implemented its platform companywide. Vroozi’s comprehensive spend-management platform integrates procurement operations with NetSuite and Shopify systems.

Forest Lawn, which began using Vroozi procurement software in 2018, is now using the platform to manage all organizational spending across more than 1,000 suppliers. The implementation coincides with Forest Lawn’s recent transition to NetSuite ERP. Vroozi supported multiple phases of this migration, including temporary integrations with transitional systems, such as Bill.com.

The expanded implementation includes several key integrations:

• Inventory Management via NetSuite. Forest Lawn uses Vroozi to replenish stock automatically. When inventory reaches reorder points in NetSuite, the system triggers purchase orders in Vroozi, which creates and sends orders to suppliers. Vroozi updates the inventory system when items are ordered and increases quantity on hand once goods are received.

• Order Fulfillment Through Shopify. Forest Lawn has connected Shopify to its procurement workflow. For example, when flower orders are submitted via Shopify, the application integration fulfills the orders through Vroozi.

• Service Procurement. Forest Lawn uses Vroozi to manage its services, including dove releases, musicians, ministers and interpreters for ceremonies.

“Forest Lawn really shows what’s possible when procurement platforms serve as the backbone for entire operational workflows,” said Shaz Khan, Vroozi co-founder and chief strategy officer. “Since partnering with Forest Lawn in 2018, we’ve watched them continuously expand their use of the platform, from replacing manual-intensive processes to now connecting procurement with inventory management, sales operations and fulfillment systems. When a sale triggers an inventory need that creates a purchase order that updates multiple systems in real time, that’s when procurement becomes genuinely strategic to the business.” Vroozi.com

Manifest Launches Deathcare Training, Coaching and Guidance Platform

Manifest, a tech platform for small-business entrepreneurs, recently launched Impart, which provides role-based training, expert coaching and AI-supported guidance for deathcare business owners and staff. Created in collaboration with Melissa Jo Schmidt, a New York-based funeral director with more than 1 million TikTok followers, Impart supports the growing number of women and Gen Zers in the funeral service profession.

Impart helps teams strengthen day-to-day operations while building confidence and consistency across roles. The platform offers:

• Role-based learning that provides practical, adaptive training for directors, arrangers, apprentices and care staff

• AI-supported business tools that review operational data and offer recommendations on staffing, compliance, logistics and day-to-day decision-making

• Access to experienced funeral service professionals and a supportive network of owners and managers who share insights and practical advice

• Operational dashboards and playbooks that deliver clear frameworks and metrics to help funeral homes track performance, identify gaps, strengthen processes and plan for growth

“The industry is changing fast, and the skills it takes to succeed are changing right along with it,” said Schmidt. “Accessible real-world training is essential. With the right tools, funeral directors spend less time buried in logistics and more time doing what matters most: caring for families with clarity and compassion.” JoinImpart.com

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