Johnson Consulting Group (JCG) announced the recipients of its 2024 Excellence in Customer Service Awards, powered by J3Tech Solutions. The awards are presented to funeral homes that are clients of JCG and achieved the highest “Total Value Index Score” from satisfaction surveys sent to each family served during the year. In 2024, there were 576 eligible funeral homes.

The funeral homes are divided into three categories based on call volume. By category, the 2024 award recipients include:

Category 1 (24-150 surveys sent):

Coastal Cremations and Funeral Care, Jacksonville; Care Funeral & Cremation Service, Moundsville; Garrett-Sykes Funeral Service, Ahoskie Chapel; Walker Brothers Funeral Home, Spencerport; Halls of Waldoboro; Foley-Cook New Day Cremation and Funeral Care; Miles-Sterling Funeral & Tribute Center; Wells Funeral Home, Canton; Goodlettsville; Alexander; Baue O’Fallon Funeral Home; Riemann, Biloxi; Opatovsky Funeral Home, Dempster Chapel; Aria, Irving; and Weigel Funeral Home.

Category 2 (151-300 surveys sent):

Mountain View Cremation & Funeral Care; J. Verne Wood Funeral Home; Billow Funeral Homes & Crematory, Fairlawn Chapel; Buonfiglio Funeral Home; Jersey Memorial Group, Old Bridge; K.E. Pike Funeral Home; Harper & Lucas Funerals & Cremations; Alpine Funeral Home; West Funeral Home; Meyer Brothers Colonial Chapel; Chancellor Funeral Home, Florence; Smith & Buckner Funeral Home; Posey Funeral Directors; Biggers Funeral Home; and Aria, Northwest Highway.

Category 3 (300+ surveys sent):

Cremation Society of Virginia, Peninsula Chapel; Cremation Society of Virginia, Southside Chapel; Simply Cremation; Fremont Chapel of the Roses; Hansen Chapel; Heartland Funeral Home, Early; Lynch & Sons Funeral Directors, Walled Lake; Menke Funeral & Cremation Center; Miles Funeral Home; Ott & Lee, Brandon; Horan & McConaty, Wadsworth; Roper & Sons Funeral Services; Thomas McAfee Funeral Homes & Cremation Center, Downtown Chapel; Thomas McAfee Funeral Homes, Northwest Chapel; Whitney & Murphy Funeral Home; and Whitney & Murphy Funeral Home Bueler Mortuary.

JCG started its customer survey program in 2008, and the large amount of survey data has proven invaluable for gaining insights into customer needs and satisfaction. The company attributes the program’s growth to its lack of contract, low monthly cost and access to management professionals for interpretation. johnsonconsulting.com