Johnson Consulting Group, powered by J3Tech Solutions, recently presented its “JCG 2021 Excellence in Customer Service Awards” to client funeral homes that achieved the highest overall family satisfaction scores based on surveys mailed to each family served during 2021. The awards are given to the top locations in three call-classification categories, based on the annual number of surveys sent.

Category One: Up to 150 Surveys

• Pinecrest Funeral and Cremation Services (Park Lawn Corp., Hope Mills, NC)

• Robertson Mueller Harper Funeral and Cremation ­Services (Lucas Funeral Homes, Fort Worth, TX)

• Old Bridge Funeral Home (Jersey Memorial Group, Old Bridge, NJ)

• Cremation Society of Virginia-Chesapeake Chapel (Altmeyer Funeral Homes & Crematory, Chesapeake, VA)

• Newell-Hoerling’s Mortuary (Weeks Family Funeral Homes, Centralia, WA)

• Ascension Funeral Home (Legacy Funeral Services, Gonzales, LA)

• Fuqua-Bankston Funeral Home (Legacy Funeral Services, Ozark, AL)

• Bliss-Witters & Pike Funeral Home (Cedar Springs, MI)

• Edwards Funeral Homes-Eastland (Lucas Funeral Homes, Eastland,TX)

• Swem Chapel (Starks Family Funeral Homes & Cremation Services, Buchanan, MI)

• Ardoin’s Funeral Home-Eunice (Legacy Funeral Services, Eunice, LA)

• Babitt-Busch Funeral and Crematory Services-North Royalton (North Royalton, OH)

• Lucas Funeral Home-Grapevine (Lucas Funeral Homes, Grapevine, TX)

• Mahaffey Milano Funeral Home (Jersey Memorial Group, Mount Ephraim, NJ)

• Ott & Lee Funeral Home-Morton (Park Lawn Corp., Morton, MS)

Category Two: 151 to 300 Surveys

• Lucas Funeral Home and Cremation Services-Keller (Lucas Funeral Homes, Keller, TX)

• Wells Funeral Home-Waynesville (Park Lawn Corp., Waynesville, NC)

• Posey Funeral Directors (North Augusta, SC)

• J. Verne Wood Funeral Home (Portsmouth, NH)

• Emken-Linton Funeral Home (Legacy Funeral Services, Texas City, TX)

• Darling-Mouser Funeral Home (Legacy Funeral Services, Brownsville, TX)

• Tasker Funeral Home (Atlas Memorial, Dover, NH)

• John L. Ziegenhein & Sons-South City Chapel (Park Lawn Corp., St. Louis, MO)

• Mundell Funeral Home (Park Lawn Corp., Orillia, Ontario, Canada)

• Sibille Funeral Home (Legacy Funeral Services, Opelousas, LA)

• Family Choice Funeral Home and Cremations (Altmeyer Funeral Homes & Crematory, Virginia Beach, VA)

• Reardon Simi Valley Funeral Home (Anthem Partners, Simi Valley, CA)

• Hart Funeral Home-Tahlequah (Legacy Funeral Services, Tahlequah, OK)

• LaFond-Ardoin Funeral Home (Legacy Funeral Services, Opelousas, LA)

• Wayne Boze Funeral Home (Park Lawn Corp., Waxahachie, TX)

• Dahl Funeral and Cremation Services (Bozeman, MT)

• Beinhauer Family Funeral-McMurray (McMurray, PA)

• Minton-Chatwell Funeral Directors (Legacy Funeral Services, Borger, TX)

Category Three: 301+ Surveys

• Olson Funeral & Cremation Services (Rockford, IL)

• Harrell Funeral Home of Austin (Austin, TX)

• Biggers Funeral Home & Cremation Services (Fort Worth, TX)

• Hansen Mortuary Chapel (Phoenix, AZ)

• Hansen Desert Hills Mortuary (Scottsdale, AZ)

• Twiford Funeral Homes (Elizabeth City, NC)

• Menke Funeral & Cremation Center (Sun City, AZ)

• Ott & Lee Funeral Home-Brandon (Park Lawn Corp., Brandon, MS)

• Starks & Menchinger Family Funeral Home (St. Joseph, MI)

• Luyben Dilday Mortuary (Guerra Gutierrez Mortuaries, Long Beach, CA)

• Muehlebach Funeral Home (Kansas City, MO)

• Andrews Mortuary-Market Street Chapel (Wilmington, NC)

• Phillips Funeral Home (Ironton, OH)

• Bucktrout Funeral Home (Altmeyer Funeral Homes, Williamsburg, VA)

• Oman Funeral Home & Crematory (Altmeyer Funeral Homes, Chesapeake, VA)

• Harrell Funeral Home of Kyle (Kyle, TX)

• Lucas Funeral Home and Cremation Services-Hurst (Lucas Funeral Homes, Hurst, TX)

• Busch Funeral and Crematory Services-Parma (Parma, OH)

• Horan & McConaty-Parker Road (Park Lawn Corp., Aurora, CO)

• Ward Funeral Homes-Weston Chapel (Toronto, Ontario, Canada)

• Horan & McConaty-County Line (Park Lawn Corp., Centennial, CO)