Johnson Consulting Group has opened registration for JCG Academy’s Customer Experience Workshop, which focuses on working with businesses to help them create their customer service revolution. JCG’s business consulting team designed a course aimed at creating customer experiences that are unique to your business and personalized for each family that walks through your door. The workshop will target the significance of customer service and discuss strategies to improve customer loyalty by creating peak moments that leaves families with a lasting impression.

The first step in the 90-day process includes reading The Customer Experience Revolution by John R. DiJulius III, followed by a meeting with the firm’s owners to strategize and introduce the process.

Next, the owners will select members of their team to drive this effort and participate in the two-day workshop. Johnson Consulting Group also assists firms with rolling out their customer experience revolution to their entire staff toward the end of the workshop in the form of an official launch.

With five completed Customer Experience Workshops in 2019, JCG will continue to partner with funeral home and cemetery businesses to build a sense of camaraderie, elevated company culture and better customer experiences among staff and the families they serve. Lawrence W. Michael leads the front of the Customer Experience Workshop.

To reserve a spot, email info@johnsonconsulting.com or call 480-556-8500.