Johnson Consulting Group (JCG) recently presented its Excellence in Customer Service Awards to the client funeral homes with the highest Total Value Index Scores, according to surveys sent to each family they served in 2025. The winning firms are divided into three categories based on call volume.

• Category 1 (24-150 surveys sent): Kennedy; Weigel Funeral Home; Fairhaven Funeral Home; Fry & Prickett; Busch Romito Funeral Home – Northfield; Busch Romito Funeral Home – Twinsburg; Hathaway Home for Funerals; Busch Romito Funeral Home – Bedford; Cremation Society of Virginia – Chesapeake Chapel; B.C. Bailey Funeral Home; Altmeyer Funeral Home – Chesapeake Chapel; Bolock Funeral Home & Crematory; Busch Romito Funeral Home – Hudson; K.E. Pike Funeral Home; and Pfeifer-Woodyard Funeral & Cremation Services

• Category 2 (151-300 surveys sent): Lynch & Sons Funeral Directors – Walled Lake; Harper & Lucas Funerals & Cremations; Johnson Funeral Home – Jacksonville; Szal Funeral Home; Donaghy New Day Cremation & Funeral Care; J. Verne Wood Funeral Home; Busch Funeral Home – Cleveland; Altmeyer Funeral Home – Denbigh Chapel; Buonfiglio Funeral Home; Aria Cremation Services & Funeral Northwest Highway; Hall’s of Waldoboro; Connell Funeral Home Inc.; Hathaway Community Home for Funerals; Coastal Cremations – Carolina Shores; and Posey Funeral Directors

• Category 3 (301+ surveys sent): Gray Mortuary; Midstate Cremation & Funeral Service; Solimine Funeral Homes; Thomas McAfee Funeral Homes & Cremation Center – Downtown Chapel; Caldwell Parrish Funeral Home & Crematory; Thomas T. Edwards Funeral Home Inc.; Whitney & Murphy Funeral Home LLC; Heartland Funeral Home – Early; Fremont Chapel of the Roses; Thomas McAfee Funeral Home – Southeast Chapel; Cremation Society of Virginia – Southside Chapel; Lucas Funeral Home – Keller; Bucktrout Funeral Home; Whitney & Murphy Bueler Mortuary LLC; and Thomas McAfee Funeral Home – Northwest Chapel

JCG started its customer survey program in 2008. The survey data provides invaluable insight into customer needs and satisfaction. JohnsonConsulting.com