Join Us for Our New Virtual Customer Experience Series! > National Funeral Directors Association (NFDA)
  • For Families
  • Suppliers
  • The Foundation
  • Store
  • News
    • In the News
    • COVID 19
    • Media Center
  • Connect With Us
    • Podcast
    • Blog
    • Contact us
  • Become a Member
Search Cart Login
National Funeral Directors Association (NFDA)
Cart
Search
Login
  • Become a Member
  • Conferences
    • Advocacy Summit
    • Consumer Trends Conference
    • Embalming & Restorative Art Seminar
    • Futures Forum
    • International Convention & Expo
    • Call for Presentations
    • Service of Remembrance
    • Leadership Conference
    • Meet the Mentors
    • Professional Women's Conference
    • Inspiration Award
  • Membership
    • Become a Member
    • Membership Value Meter
    • Member Perks
    • SupportLinc Member Assistance Program
    • Discount Advantage Program
    • Endorsed Providers
    • Recognition Programs
    • Member Directory
    • Code of Professional Conduct
    • Committees & Groups
  • Resources
    • Legal & Compliance
    • Business & Technical
    • Operations & Management
    • Take 5 Series
    • Music and Webcasting Licenses
    • Remembering A Life
    • Media Relations
    • Marketing Materials
    • Publications
    • Research
    • Serving Veterans
    • Alternative Disposition
    • Find a Funeral Home
    • Find A Supplier
  • Education
    • Education Overview
    • National Emerging Leaders Program
    • Search CE By State
    • Calendar of Events
    • Webinars
    • On-Demand Learning
    • Certification & Training Programs
    • International Professional Achievement Certificate
    • Licensing Boards & Requirements
  • Careers
    • Become a Funeral Professional
    • Journey to Serve
    • Find/Post a Job
    • Licensing Boards & Requirements
    • Schools/Education
    • Scholarships
    • Work at NFDA
  • Advocacy
    • Overview
    • Current Issues
    • Get Involved
    • Donate to the PAC
    • Advocacy Summit
  • News
    • In The News
    • COVID-19
    • Media Center
    • Blog
  • Conferences
    • Advocacy Summit
    • Consumer Trends Conference
    • Embalming & Restorative Art Seminar
    • Futures Forum
    • International Convention & Expo
    • Call for Presentations
    • Service of Remembrance
    • Leadership Conference
    • Meet the Mentors
    • Professional Women's Conference
    • Inspiration Award
  • Membership
    • Become a Member
    • Membership Value Meter
    • Member Perks
    • SupportLinc Member Assistance Program
    • Discount Advantage Program
    • Endorsed Providers
    • Recognition Programs
    • Member Directory
    • Code of Professional Conduct
    • Committees & Groups
  • Resources
    • Legal & Compliance
    • Business & Technical
    • Operations & Management
    • Take 5 Series
    • Music and Webcasting Licenses
    • Remembering A Life
    • Media Relations
    • Marketing Materials
    • Publications
    • Research
    • Serving Veterans
    • Alternative Disposition
    • Find a Funeral Home
    • Find A Supplier
  • Education
    • Education Overview
    • National Emerging Leaders Program
    • Search CE By State
    • Calendar of Events
    • Webinars
    • On-Demand Learning
    • Certification & Training Programs
    • International Professional Achievement Certificate
    • Licensing Boards & Requirements
  • Careers
    • Become a Funeral Professional
    • Journey to Serve
    • Find/Post a Job
    • Licensing Boards & Requirements
    • Schools/Education
    • Scholarships
    • Work at NFDA
  • Advocacy
    • Overview
    • Current Issues
    • Get Involved
    • Donate to the PAC
    • Advocacy Summit
  • For Families
  • Suppliers
  • The Foundation
  • Store
  • Podcast
  • Blog
  • Contact us

NFDA News

In The News
Home News In The News NFDA News

NFDA News

Join Us for Our New Virtual Customer Experience Series!

June 27, 2020

You won’t want to miss our new summer Virtual Customer Experience Series presented by top-rated consumer behavior experts – and popular NFDA Convention speakers! - Rich Kizer and Georganne Bender. 

Purchase sessions separately at a reduced cost of $75 each or save by buying all three for $175!

 

When is this amazing virtual series?

Tuesdays: July 14, 21 and 28 from 1-2pm CDT

 

How can I get the series bundle for a discounted price?

Register by July 14 for the series or register for individual sessions.

 

What are the topics?

July 14 – The New Customer Satisfaction Paradigm: What Customers Expect From You Right Now

  • You’ll learn how customer moments of truth define the customer experience, how to use social media to engage and connect, what your website and marketing materials need to do right now, how to manage your online reputation and more.

 

July 21 – Optimizing the Customer Journey: How to Create Memorable Experiences Inside Your Funeral Home

  • Have you ever wondered why people choose one funeral home over another? Join consumer anthropologists Rich Kizer and learn how to utilize the Enablers, the good things that work together to build a unique customer experience, how to eliminate the Inhibitors, the “sales stoppers” that hide in plain sight, and how to work your Impression Points, those interactions that stick with customers long after a visit to your funeral home.

 

July 28 – Building a Brand for Your Business: How to Distinguish Your Funeral Home from the Competition

  • Your brand is your image. It's the customers’ perceived identity of your funeral home and the product that you sell. Your brand is the mental picture that flashes in customers’ minds every time they see or hear your name. Customers no longer choose a business based just on what it sells, their choice is based on how that business makes them feel. You’ll learn how to create top-of-the-mind brand awareness, thinking like a brand but acting like a business.

 

Register Now!

  • Register for all three sessions for $175 today!
  • Register for individual sessions ($75 each):
    • July 14 – The New Customer Satisfaction Paradigm: What Customers Expect From You Right Now
    • July 21 – Optimizing the Customer Journey: How to Create Memorable Experiences Inside Your Funeral Home
    • July 28 – Building a Brand for Your Business: How to Distinguish Your Funeral Home from the Competition
View News List | Search News
In The News
  • NFDA News
  • Consumer News
  • Supplier News
  • Members in the News
  • Death Notices

NFDA Mission Statement

The National Funeral Directors Association is the world’s leading, largest and most trusted association to support funeral professionals. We provide our members with critical information, innovative tools, resources and the professional community they need to serve families, run sustainable businesses and become pillars in their communities.

Connect With Us

  • Twitter
  • LinkedIn
  • Facebook
  • Youtube
  • NFDA Podcast
  • NFDA Blog
Toll-free
800-228-6332
Phone
262-789-1880

Quick Links

  • About NFDA
  • The Foundation
  • In The News
  • Contact Us
  • The Director
  • NFDA Blog
  • Conferences
  • Membership
  • Resources
  • Education
  • Advocacy
  • Podcast
  • NFDA Store
  • Career Center
  • Remembering a Life
    • For Funeral Directors
    • For Families
  • Suppliers

Quick Links +

  • About NFDA
  • The Foundation
  • In The News
  • Contact Us
  • The Director
  • NFDA Blog
  • Conferences
  • Membership
  • Resources
  • Education
  • Advocacy
  • Podcast
  • NFDA Store
  • Career Center
  • Remembering a Life
    • For Funeral Directors
    • For Families
  • Suppliers
© 2025 by National Funeral Directors Association. All Rights Reserved. Terms Of Use Privacy Statement
Back to top
This site uses cookies - you have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the NFDA services or websites you visit.
To learn more about what cookies are and how to manage them visit AboutCookies.org
This site uses cookies to help deliver an engaging user experience.
To learn more about what cookies are and how to manage them visit AboutCookies.org
This site uses cookies - you have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the NFDA services or websites you visit.
To learn more about what cookies are and how to manage them visit AboutCookies.org