Selected Educational Trust recently announced the Institute for Exceptional Funeral Service, in partnership with National Guardian Life Insurance Company. Comprising curated skills-enhancement courses developed by experts, the online institute courses are separated into three tracks based on role and experience.

Courses in the “Service Excellence” series are designed to work in tandem with on-the-job training to allow those new to working in any capacity within a funeral home to learn and internalize the foundations of what makes a funeral service professional excellent. Courses in the “Experienced Directors” or “Decision Makers” tracks are designed for more experienced professionals and feature topics such as staffing retention and recruitment, conflict resolution with families and properly navigating inquiry phone calls. Each course is approved for up to 8.0 contact hours of continuing education by the Academy of Professional Funeral Service Practice and several states. funeral-institute.org