Individuals could be applying for COVID-19 Funeral Assistance on April 12. The FEMA Funeral Assistance website has the phone numbers families can call to begin the application process.
COVID-19 Funeral Assistance Line Number
844-684-6333 ● TTY: 800-462-7585
Hours of Operation: Monday – Friday, 8 a.m. to 8 p.m. CT
FEMA is experiencing a high volume of calls and individuals may encounter a busy signal or longer-than-normal wait times. If families call you with concerns about not being able to speak to a FEMA representative, please remind them there is no deadline to apply for funeral assistance. FEMA asks for patience so they can give each caller the care and attention they deserve.
FEMA also notes that, due to the volume of applications, it can take up to 10 days for documentation submitted via the DisasterAssistance.gov website to appear in an applicant's profile.
(Video updated June 2021; see "Additional Resources" section below for a video in Spanish.)
FEMA will only award COVID-19 Funeral Assistance for a deceased individual on a single application. If multiple individuals contributed toward funeral expenses, they should register under a single application as applicant and co-applicant. The applicant or co-applicant must have incurred the funeral expenses. The deceased individual’s documentation status is not considered as part of the reimbursement process, but the applicant(s) must be U.S. citizens, legal residents, asylees, refugees, or non-citizen nationals.
Families should decide who the applicant and any co-applicants will be and gather the documents they need to be reimbursed for expenses.
Specifically, the applicant must provide the following documents:
- A copy of the death certificate. The death certificate must indicate the death "may have been caused by" or "was likely a result of" COVID-19 or COVID-19-like symptoms. Similar phrases that indicate a high likelihood of COVID-19 are also considered sufficient.
- Update: On June 30, 2021, FEMA issued a new policy that enables the individual who certified a death or the local medical examiners to provide a letter attributing the death to COVID-19 in lieu of an amended death certificate. Learn more.
- Proof of funeral expenses incurred. Documentation (e.g., receipts, funeral home contract, etc.) must include the applicant's name as the responsible person for the expense, the decedent’s name, the amount of funeral expenses, and that funeral expenses were incurred after January 20, 2020.