What do the families you serve think about you?
Find out with the NFDA Family Satisfaction Survey Program!

Survey data can help you improve the level of service your entire staff provides to families! Customer satisfaction data is a key performance indicator for making strategic business decisions for success.

NFDA’s most recent national consumer survey shows that 88 percent of Americans are willing to provide feedback to the funeral homes that have served their families – and 74% of those families would prefer to provide feedback via an online survey!

The NFDA Family Satisfaction Survey is an NFDA member benefit. Please call your member service representative to learn more.