Anna Bernfeld – Senior Vice President

Oversees recruitment and retention efforts of the Association.

262-814-1540

Kim Klotz – Senior Business Systems Analyst

Responsible for evaluating department needs for CRM and ensuring it is utilized to its fullest extent; developing and providing CRM training to staff.

262-814-1562

Jody Olinger - Member Services Representative

Represents the Association by placing and receiving telephone calls and sending materials to members. Assists members with questions about NFDA member benefits, programs and services, and consumers with questions about funeral service and other constituents. Provides quality data entry support in processing membership payments, orders and registrations.

262-814-1561

Personal Member Services Representative for: Arkansas, Delaware, District of Columbia, Florida, Kansas, Maryland, Massachusetts, Minnesota, Montana, New Jersey, New York, Ohio, Rhode Island, West Virginia, Wisconsin, and Wyoming.

Kaitlyn Rekrut - Member Services Representative

Responsible for providing comprehensive quality customer service to current, former and prospective members, consumers, state associations as well as other constituents with inquiries, requests or complaints. She will also be providing data entry support in processing membership payments, change of address, profile updates/verification, orders, meeting registration.

262-814-1564

Javier Roque - Bi-lingual Member Services Representative

Responsible for providing comprehensive quality customer service to current, former and prospective members, consumers, state associations as well as other constituents with inquiries, requests or complaints. Javier will also be providing data entry support in processing membership payments, change of address, profile updates/verification, orders, meeting registration.

262-814-1559

Personal Member Services Representative for: Alabama, Alaska, Arizona, California, Colorado, Hawaii, Idaho, Illinois, Indiana, Missouri, Nevada, New Hampshire, New Mexico, Oklahoma, Oregon, Texas, Utah, Vermont, Virginia, and Washington

Morgan Schlender – Endorsed Partnership Manager

Responsible for identifying, developing and managing national and international member benefit programs and partnerships that create value for NFDA members and generates revenue for the association. Programs include but are not limited to: endorsements and association management services.

262-814-1572

Wanda Sheber – Member Services Assistant

Represents the Association by the operation of the telephone switchboard and reception of visitors. Taking member inquiries and routing to the appropriate individual.