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NFDA does not endorse and is not responsible for views expressed by the speakers.
Workshop recordings will be available for purchase in the NFDA store.

7:30 a.m. - 2 p.m. | NFDA Central

NFDA Membership
If you’re not already, this is the perfect time to become a member of the world’s largest funeral service association. Discover how NFDA can provide you with the resources you need, when you need them, to help you and your firm adapt and grow in the future. And if you are an NFDA member, then stop by to renew your NFDA membership and/or music/webcasting licenses.

NFDA Store
Shop for the latest products, community-outreach materials, NFDA merchandise and Remembering A Life items.

Funeral Service Foundation
The Funeral Service Foundation awards a variety of academic and professional development scholarships, offers professional and community resources, and makes grants to organizations that advance its mission of investing in people and programs to strengthen funeral service and lift up grieving communities. Learn how the Foundation offers support for every stage of your career, and how you can make a gift that will impact the profession.

Join NFDA’s podcast host, Gabe Schauf, at the NFDA Live stage to hear 15-minute interviews with industry movers and shakers, as well as special guests. 

NFDA Advocacy
NFDA has your back in Washington, D.C. Whether it’s veterans’ funeral and burial issues, federal mass fatality planning and response, small business and tax issues, body broker legislation, or representing your views to the EPA, OSHA, DoL, DoD, FTC, Congress and the White House, never doubt that your national association works to advocate for legislation and regulation that positively impacts your profession and business.

8 A.M. - 9 A.M. | Workshop (No CE)

Department of Defense Preparation Standards (No CE)

Business Management
Trevor T. Dean
Licensed Funeral Director & Embalmer, Program Analyst, Office of Casualty, Mortuary Affairs, and Military Funeral Honors | Department of Defense

The Department of Defense requires stringent standards to be upheld by its mortuaries and mortuaries under contract for the preparation of remains. Join us to learn about these standards in detail. This bonus workshop ties into Monday’s Dover Port Mortuary Full Body Wrap Demonstration. Whether or not you attend the earlier session, you won’t want to miss this opportunity to ask questions and learn more. (No CE)

8 a.m. – 9 a.m. | Workshops (1 CE hour)

Crossing and Closing the Experience-Perception Gap

Customer Service
Melissa Posey Loose, MA, LFD, CCO
Training and Development Manager | NFDA

According to the NFDA 2020 Consumer Awareness and Preferences Survey, 59.5 percent of respondents felt some level of comfort planning and executing a funeral or memorial service without a funeral director’s input, yet 62.1 percent would still contact a funeral director to get help with planning a funeral or memorial service. What is the source of their trust in us? How can we keep that trust and do a better job of gaining the missing 37.9 percent’s confidence? NFDA’s Melissa Posey Loose marries time-tested research, personal insights, and valuable resource tools to illustrate how to bridge the gap existing between funeral professionals and grieving families to ensure delivery of first-class service desired and deserved by those who need it most. (1 CE hour)

Five Keys to Cremation Success

Mike Nicodemus
Vice President, Cremation Services | NFDA

Are you the cremation expert in your area or do you go through the motions because it’s ‘just a cremation’ family? With more than 50 percent of families nationally choosing cremation, it can no longer be ‘business as usual’ when serving those families. Nicodemus examines five key factors that will help you succeed in cremation and develop a clear message for why families should choose you over your competitor. Excellent customer service isn’t the only reason a family may decide to use you over the funeral home down the street. Learn what other factors help a family decide who handles their loved one at the time of death. Discover how to become the ‘go to’ funeral home for all your families’ cremation needs. (1 CE hour)

The EPA and How the NFDA Formaldehyde Exposure Study Will Impact the Future of Funeral Service

Compliance & Legal
Lesley Witter
Senior Vice President, Advocacy | NFDA
Marisa Kreider, PhD
Cardno ChemRisk
Jzyk Ennis, Ph.D.
Jefferson State University

Formaldehyde has been used in embalming fluids since the early 1900s and is still the primary preservative in the majority of embalming fluids today. In fact, formaldehyde is overwhelmingly the preservation agent preferred by most embalmers. However, according to EPA, workers are exposed to formaldehyde during the embalming process. EPA is currently reviewing what risk may exist from that exposure. As previous literature and research studies are dated and do not reflect modern practice, NFDA recently commissioned  a study to determine current formaldehyde exposures. We’ll share an update on the EPA’s review, the results of the research study, and how all of this may affect you and your business in the future. Don’t miss this important update! (1 CE hour)

How Can I Help?

Grief & Bereavement
Sherrie Dunlevy
Founder | Graduating Grief

Believe it or not, at a time when they need the support of family and friends the most, some grieving people get ghosted. Often the very people the bereaved thought they could count on, simply disappear from their lives. Sherrie shares her personal experience following the death of her son and offers ideas as to why this happens. Understand why losing close relationships happens and what it is you can say and do during these difficult times to support those who have lost a loved one. (1 CE hour)

9:00 a.m. - 12 p.m. | Expo Hall

Leading suppliers bring the latest products and services – along with exclusive offers – to the NFDA Expo Hall.

10:30 - 11:15 a.m. | Funeral Face-off Trivia Contest

Championship Round: Funeral Face-off Trivia Contest

Join us for NFDA's inaugural funeral professionals’ trivia challenge. Create a team and test your funeral knowledge for prizes, bragging rights, and convention trivia immortality. Four-person teams will compete in four rounds of funeral trivia with questions provided by the American Board of Funeral Service Education. Sign up and see if your team has what it takes to hoist the NFDA's Funeral Face-off Cup.  

Each round will take approximately 15 minutes to complete.

  • Play-in Round (if needed):  Monday, October 10 between 6 a.m. - 12 p.m. Link will be emailed to contestants. The top eight teams will advance.
  • Round 1: Participants will need to check in at the NFDA Live stage to complete round 1 questions on Monday, October 10 between 2 p.m. - 4 p.m. Smart phone required. 
  • Round 2: Participants will need to check in at the NFDA Live stage area to complete round 2 questions on Tuesday, October 11 between 2 p.m. - 4 p.m. Smart phone required. The top two teams will advance to the championship round.
  • Championship Round: Moderated by A Brush with Death podcast host, Gabe Schauf, the top two teams will answer questions from the NFDA Live stage on Wednesday, October 12 from 10:30 a.m. - 11:15 a.m.
Separate registration required

Deadline to register is Monday, October 3. 

  • Teams of 4 required, but individuals can sign up if interested.
  • Individual registrants will be assigned a team.
  • Teams will be sent a confirmation email with further contest information. 
  • Teams must be present and win for each trivia round at the International Convention and Expo to participate.
  • The event is open to convention attendees EXCEPT current full-time Funeral Service Educators.
  • Trivia questions are provided by American Board of Funeral Service Educators.

Questions? Contact Gabe Schauf at

Registration for this event is closed.
Sponsored by

6:30 – 9 p.m. | Closing Celebration at the National Aquarium

Closing Party

Ranked as one of the nation’s top three aquariums, the National Aquarium offers awe-inspiring and award-winning exhibits that are sure to wow you. Located in Baltimore’s Inner Harbor, you can take in views of the harbor while exploring the aquarium. 

Dress: Casual
Price: $100 per adult; $50 per youth (ages 3-12); children ages 2 and younger are free.
Fee includes hosted bar, dinner and access to the aquarium. 

Sponsored by