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Business Management

Managing your funeral home business covers many different aspects beyond providing quality service to families. It often includes topics such as human resources, accounting, buying or selling, succession planning and much more.

Within the Related Information section on the right, you'll find additional links to resources that relate specifically to business management, including articles, continuing education, consumer resources, sample legal documents and forms.

What do the families you serve think about you?
Find out with the NFDA Family Satisfaction Survey Program!

Survey data can help you improve the level of service your entire staff provides to families! Customer satisfaction data is a key performance indicator for making strategic business decisions for success.

We’ve made the online survey system even better! The new NFDA Online Family Satisfaction Survey system is easier to use and now includes unlimited surveys with a detailed report package with your annual subscription.

Learn more! 

Did you know that according to OSHA regulations, nearly every employer - including funeral homes - are required to have an Emergency Action Plan (EAP)? An EAP establishes the steps that employees should take to respond to an emergency in the workplace.

New Member Benefit! NFDA has developed a comprehensive template with accompanying instructions to help you create an EAP for your funeral home. Get started today: