Podcast

Are you aware of the current funeral consumer trends? Are you looking to modify how you serve your families in the new year? In this episode, Ed Defort and David Nixon join host, Gabe Schauf, to discuss the results of the latest NFDA consumer survey and where the families we serve are finding value in what we offer.

The Federal Trade Commission has started the process of updating the Funeral Rule, which regulates how our profession operates and provides specific rights to consumers seeking burial and cremation services. In this episode, host, Gabe Schauf, is joined by NFDA's General Counsel, Chris Farmer, to share what is being discussed, why it matters, and the importance of funeral professionals getting involved in the process.

Host, Gabe Schauf is joined by three of the workshop presenters you will hear at the International Convention and Expo. Vanessa Misoon, Dana Goodell, and Jeff Zealley share about themselves and what to expect from their presentations in Baltimore.

In the new year, resolve to enhance your customers’ experience. Join host Gabe Schauf with his guest Mark Busch – a former funeral home owner and licensed CX coach. Mark and Gabe will discuss the basics of improving how your customers view your business and how to make them part of your “marketing team”.

This month host Gabe Schauf takes on a timely (and potentially costly) topic: OSHA compliance. Join Gabe on Tuesday, December 15, as he speaks with Mark Harrison from CST (Certified Safety Training) about the importance of safety compliance in the funeral home.

When a family chooses to donate a loved one’s body for education or research, they do so with the hope that they will help others. Regrettably, many are unknowingly contributing to a for-profit industry in which the body of their loved one could be traded as raw material in a largely unregulated national market. Congress is taking a significant step toward protecting the dignity of donors and offering peace of mind to families with the introduction of the Consensual Donation and Research Integrity Act of 2021.

It’s the month of June, and host Gabe Schauf speaks with four Mortuary Science School graduates from across the country to discuss why they entered funeral service and what they anticipate going into the future.

NFDA CEO Christine Pepper and NFDA Board President Bryant Hightower discuss what’s ahead in 2021 with our host, Gabe Schauf. Christine and Bryant share their thoughts on topics ranging from technology to advocacy to education in this episode of A Brush with Death. Tune in to hear their thoughts about what’s in store for funeral service professionals – and for those who support them. Serving our families and communities will remain the focus of the profession, but the methods and processes are forever changing.

Guests Tim Bridgers, Senior Vice President of the Funeral Home and Cemetery Lending team at Live Oak Bank, and Kathleen Ervin, Senior Account Manager with Heartland Payment Systems (formerly known as TSYS), join our host, Gabe Schauf to discuss funeral finance issues.

With cremation rates hitting 55% nationwide, NFDA recognized the need to offer a Cremation Certification Program developed by funeral directors for funeral directors. Mike Nicodemus, Vice President of Cremation Services, joins Gabe Schauf to discuss how this program provides attendees with the framework to run an impeccable, successful operation. While the Cremation Certification Program has been a staple of NFDA’s outstanding education options, it is now offered virtually giving attendees access to critical information without the need to travel. Past attendees Francheskia Fenderson and Brandon Rogers-Plott join in to talk about their experience and the value it has brought to their firms.