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Webinar - Redesigning Customer Service for Outstanding Results
Apr 10, 14 - Apr 10, 14  1:00 pm CT - 2:00 pm CT
NFDA Webinars -
Business Management


Redesigning Customer Service for Outstanding Results
Thursday, April 10, 2014 ▪ 1-2 p.m. CT (1 CE hour)

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Be active in your community to become the funeral home of choice in your market!

To take your place as the funeral home of choice in your market, you must offer premiere service and programs – but also be an active player in your community. Learn proven, ready-to-use, out-of-the ordinary ideas to redesign your customer service basics and improve your community profile and bottom line. From the perfect funeral home greeting to meaningful aftercare programs and from the best activities for children to staff training – and more – you’ll find practical ideas for customer service excellence.

    • Ensure that every customer becomes a loyal customer
    • Provide an inspiring and desirable work environment for employees
    • Extend your service excellence into the community with outreach activities

Presenter: Lynn E. Ochiltree, CFSP, Ochiltree Funeral Service and Aftercare, Winterset, IA.

Registration Fees

NFDA Member 1st Registrant (includes CE)     $119
Additional Member Registrant requiring CE     $60
Nonmember 1st Registrant (includes CE)     $179
Additional NM Registrant requiring CE     $105


CANCELLATION POLICY: Full refund if cancellation received at least one business day prior to event. $50 fee applies to cancellations received day of event. All cancellations must be in writing: FAX to NFDA, 262-789-6977.

Event Type

Event Type:
NFDA Webinars


Note: All times listed are Central Time.
Registration for Webinars closes two hours before the start time.

State CE approval varies; some states do not approve for CE any distance learning courses or courses that are business-related. APFSP approves all NFDA courses. For details, click here.

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