Thoughts and Feelings about Traditional Funerals and the End-of-Life Ceremony
(1 CE Hour)
Another Top-Rated NFDA 2012 Convention Workshop!
See your business through the eyes of today's consumers!
James Forr presents recent groundbreaking research interpreting what consumers think about funerals. Hear what you can do to adapt your services and facilities to fit the desires of the new consumer – and to ensure competitive advantage for your firm. Based on a 2012 national study conducted by Olson Zaltman Associates using their patented ZMET interview process.
Presenter: James Forr is Director of Olson Zaltman Associates, a cutting-edge market research and consulting firm, where he has managed research projects for Fortune 100 companies. He holds an MBA and is a published author and guest lecturer for many organizations and universities.
NFDA Member 1st Registrant (includes CE) - $119
Additional Member Registrant requiring CE - $60
Nonmember 1st Registrant (includes CE) - $179
Additional NM Registrant requiring CE - $105
Note: All times listed are Central Time.
Registration for Webinars closes two hours before the start time.
State CE approval varies; some states do not approve for CE any distance learning courses or courses that are business-related. APFSP approves all NFDA courses. For details, click here.
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