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Social Security Field Office Service Changes

Posted: December 20, 2013

As of February 2014, the Social Security Administration (SSA) will no longer offer Social Security number (SSN) printouts and benefit verification information in its field offices. However, to ensure a smooth transition, they will continue providing these services upon request until April 2014.

The SSA is making these changes to meet the increasing demands for our services at the same time that our agency budget has been significantly cut by more than $1 billion each of the last three years. During this same time period, the SSA has invested in technology that offers more convenient, cost-effective, and secure options for our customers to obtain certain services without visiting a local office.

Because the SSN printout is not an official document with security features, it can be easily duplicated, misused, shared illegally or counterfeited; eliminating SSN printouts will help prevent fraud. Employers, departments of motor vehicles and other entities requiring SSN verification can obtain this information in real-time or overnight using online government services such as E-Verify and Social Security's Business Services Online. Beneficiaries and recipients needing a benefit verification letter can obtain one immediately by registering for a "my Social Security" account at www.socialsecurity.gov/myaccount, or through the mail by calling our toll-free number, 800-772-1213.

If you have questions about these changes, please contact your local SSA office.

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