Posted June 14, 2011
In recent weeks, NFDA members have reported receiving price inquiries by phone from funeral concierge services, such as Everest Funeral Package. Companies like this obtain price information from funeral homes and sell it to consumers who use the information to compare funeral pricing information in their area.
As a reminder, even though these companies are not "consumers," funeral homes may not refuse to provide price information over the telephone. The FTC has advised that the telephone price disclosure requirements of the Funeral Rule require funeral providers to give the information to all persons – not just consumers.
If you receive a call from Everest, or anyone else, asking for pricing information, you have certain obligations under the Funeral Rule:
If you have questions about your responsibilities under the Funeral Rule, as an NFDA member you may contact NFDA General Counsel Scott Gilligan for a complimentary consultation (email@example.com or 513-871-6332).
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