Redesigning Customer Service for Outstanding Results
Thursday, April 10, 2014 ▪ 1-2 p.m. CT (1 CE hour)
Be active in your community to become the funeral home of choice in your market!
To take your place as the funeral home of choice in your market, you must offer premiere service and programs – but also be an active player in your community. Learn proven, ready-to-use, out-of-the ordinary ideas to redesign your customer service basics and improve your community profile and bottom line. From the perfect funeral home greeting to meaningful aftercare programs and from the best activities for children to staff training – and more – you’ll find practical ideas for customer service excellence.
• Ensure that every customer becomes a loyal customer
• Provide an inspiring and desirable work environment for employees
• Extend your service excellence into the community with outreach activities
Presenter: Lynn E. Ochiltree, CFSP, Ochiltree Funeral Service and Aftercare, Winterset, IA.
|NFDA Member 1st Registrant (includes CE)||$119|
|Additional Member Registrant requiring CE||$60|
|Nonmember 1st Registrant (includes CE)||$179|
|Additional NM Registrant requiring CE||$105|
CANCELLATION POLICY: Full refund if cancellation received at least one business day prior to event. $50 fee applies to cancellations received day of event. All cancellations must be in writing: FAX to NFDA, 262-789-6977.
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