The Art of Cremation Phone Inquiries: 3 Steps to Better Client Decisions
Webinar January 9, 2014, 1-2 p.m. CT (1 CE hour)
Please call if you want to register!
One of the top three most highly rated sessions at the 2013 NFDA Convention in Austin!
Help families move from "direct cremation" to making better decisions about funerals.
Learn an exciting new consultative approach that will transform a cremation phone inquiry into a valuable discussion. A simple 3-step process will ensure that everyone at a firm consistently conveys a professional, values-focused image when communicating with cremation families. Take ownership of the phone communication skills that will help you exceed caller expectations. Learn:
• The 3-step process that gives structure to cremation phone inquiries
• Suggested dialogue that conveys a positive attitude to cremation families
• Appropriate responses to closed-ended statements made by families
Presenter: Lacy Robinson, CFSP, senior professional development trainer, Aurora Casket Company, specializes in helping funeral directors partner with families to create funerals that honor their needs at the time of loss.
NFDA Member 1st Registrant (includes CE) $119
Additional Member Registrant requiring CE $60
Nonmember 1st Registrant (includes CE) $179
Additional NM Registrant requiring CE $105
Note: All times listed are Central Time.
Registration for Webinars closes two hours before the start time.
State CE approval varies; some states do not approve for CE any distance learning courses or courses that are business-related. APFSP approves all NFDA courses. For details, click here.