NFDA Home > Events > Details - Don't Settle for Satisfied! Build Customer Loyalty
Join our Linked In Group! Follow NFDA on Twitter! Find us on Facebook! Connect with NFDA on Google+ View NFDA's YouTube Channel! View NFDA's Flickr Photostream!




Don't Settle for Satisfied! Build Customer Loyalty
Jan 24, 13  1:00 pm CT - 2:00 pm CT
NFDA Webinars -
Business Management


Another Top-Rated NFDA 2012 Convention Workshop!
(1 CE hour)

Grow your business with customer loyalty!
The most important resources you have to grow your funeral business and boost your profits are your current and past customers. Through powerful facts and persuasive examples, Debra Schmidt, nationally known as the "Loyalty Leader," will provide strategic ways for you to set your firm apart from the others in your market through strong customer loyalty – even in today's difficult economy.

  • Learn the real value of customer loyalty
  • Understand why "satisfied" is not good enough
  • See your business through the eyes of your customers
  • Apply Debra's Keys to Customer Loyalty

Presenter: Debra Schmidt, owner of Loyalty Leader™, is a corporate trainer, author, and professional speaker in demand as one of the nation's top customer loyalty experts. She helps businesses increase their profitability through building customer loyalty. Debra has a master's degree and more than 30 years of experience in customer service and business management.

Registration Fees

NFDA Member 1st Registrant (includes CE) - $119
Additional Member Registrant requiring CE - $60

Nonmember 1st Registrant (includes CE) - $179
Additional NM Registrant requiring CE - $105

Event Type

Event Type:
NFDA Webinars


Note: All times listed are Central Time.
Registration for Webinars closes two hours before the start time.

State CE approval varies; some states do not approve for CE any distance learning courses or courses that are business-related. APFSP approves all NFDA courses. For details, click here.

What is an NFDA webinar?

What happens during an NFDA webinar?

What are the minimum system requirements/how do I prepare my computer in advance to participate in an NFDA webinar?

Frequently asked questions about NFDA Distance Learning.