Boosting Profits through the Power of Possibility Thinking
Thursday, March 27, 2014 ▪ 1-2 p.m. CT (1 CE hour)
How to Create a Team of Possibility Thinkers at Your Firm and Increase Referrals!
Boost profits, customer satisfaction, and referrals when your whole team projects confidence! Possibility thinkers welcome change and problem-solving challenges – they are comfortable with using “I” language to confirm client understanding. A highly praised 2013 Convention workshop: “Worth the cost of the convention.” Emmy nominee, author of Building Customer Loyalty from the Inside Out, and winner of 6 national marketing awards, Debra Schmidt will introduce owners and managers to a toolbox for transforming customer service – internally and externally:
• Five ways to create a whole team of possibility thinkers
• Six ways to exceed families’ expectations NOW
• Seven steps to creating solution-oriented meetings
• Eight ways to turn workplace complaints into solutions
Presenter: Debra J. Schmidt, President/CEO, Loyalty Leader® Inc.
|NFDA Member 1st Registrant (includes CE)||$119|
|Additional Member Registrant requiring CE||$60|
|Nonmember 1st Registrant (includes CE)||$179|
|Additional NM Registrant requiring CE||$105|
CANCELLATION POLICY: Full refund if cancellation received at least one business day prior to event. $50 fee applies to cancellations received day of event. All cancellations must be in writing: FAX to NFDA, 262-789-6977.
Note: All times listed are Central Time.
Registration for Webinars closes two hours before the start time.
State CE approval varies; some states do not approve for CE any distance learning courses or courses that are business-related. APFSP approves all NFDA courses. For details, click here.
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