Events
Event
- Title:
- Business Management Part 1: Performance Review and Assessment
- When:
- Apr 25, 13 1:00 pm CT - 2:00 pm CT
- Where:
- NFDA Webinars -
- Category:
- Business Management
Description
1 CE hour
You assess the competition – when’s the last time you assessed your business?
Join innovator, change agent, and thought leader Jake Johnson as he explains how a funeral business self-assessment can be the key to growth in any market – for any size business. Be honest: have you strategically assessed your firm’s customer service and employee performance, marketplace challenges, and financial management style with an eye on real change and improvement? Jake will show you where to begin the process. Part 1 of this two-part webinar series describes how to measure and improve:
- Customer service performance
- Operational readiness
- Workplace workflow through interviews, surveys, and analysis
- Key financial processes.
Business Management Part 2 on June 20 will focus on achieving strategic plans through strategic budgeting. Parts 1 & 2 are stand-alone webinars, but attending both is recommended. If you attend both, the First Registrant fee for Part 2 is half-price.
Presenter: Jake Johnson, president and CEO of Johnson Consulting Group. Johnson Consulting meets the operational and financial needs of funeral home and cemetery clients. Jake has a BSBA degree in management and is a licensed Real Estate Agent and Investment Advisor.
Registration Fees
NFDA Member 1st Registrant (includes CE) - $119
Additional Member Registrant requiring CE - $60
Nonmember 1st Registrant (includes CE) - $179
Additional NM Registrant requiring CE - $105
Venue
- Event Type:
- NFDA Webinars
Description
Note: All times listed are Central Time.
Registration for Webinars closes two hours before the start time.
State CE approval varies; some states do not approve for CE any distance learning courses or courses that are business-related. APFSP approves all NFDA courses. For details, click here.