Features

• Learning From Those Whom We Serve
  A complaint can be regarded as “just a complaint” or it can offer deep insight into a funeral home’s practices and behaviors by John DeBerry
• Funeral and Memorial Practices in a New Era by Christina Leimer
• “And How Did You Want To Pay For This?”
  A funeral director shares his thoughts on funeral pricing and why the FTC and Six Feet Under are the best friends of funeral service by Ernie Heffner
• Hispanic Funeral Customs
  A comparison of Mexican-American and Colombian funeral customs, along with suggestions for better serving the Hispanic community by Leslie A. Koepke