Features

• Doing Things Right
  New York-area funeral directors assist in preparing and distributing urns for the families of September 11th victims by Jo Pettit
• Safeguarding a Medal's Honor
  How funeral directors can better serve families while helping to preserve the meaning behind this nation's highest award for military valor by Chris Raymond
• Harry and Ike
  How snafus during President Kennedy's funeral created an opportunity for two former friends to reconcile their differences by Harold Ivan Smith
• After the Funeral
  An externally administered aftercare program can enable you to continue caring for families without burdening your firm's resources by Judy Koeppl
• By Any Other Name...
  Is the term “aftercare” projecting the wrong message about funeral service or, worse, simply confusing those that could benefit from continued grief and bereavement care? by Susan J. Zonnebelt-Smeenge & Robert C. DeVries
• The Legal Perils of Aftercare
  If an aggrieved survivor participating in an after care program commits suicide, what liability, if any, does the funeral director offering the progra by T. Scott Gilligan
• Ten Ways to Help Families Heal After a Teen Suicide by Victor M. Parachin
• The Communication Challenge
  Understanding and managing human emotions in the funeral relationship by Stephen R. Rocco