June 1999

Features

NFDA Predicts Record-Breaking Exhibition
Time is Running Out
Y2K is approaching, but it's not too late...If you hurry! by David Kneib
Y2K Contingency Planning
The time for funeral homes to prepare is now! by Norman Hunter
A Nation Mourns
Funeral directors demonstrate their compasion after the Littleton, Colorado, tragedy by Kelly Smith
Bereavement is the Bottom Line
Placing people before profit is the key to business success by John DeBerry
Sharing Ideas in the Crescent City
New Orleans was the site of this year's "Women in Funeral Service" program by Connie Smith
Imagine all the People
Internet continuing-education opportunities are available no matter where you live by Sandra Jeske
And the Survey Says...
NFDA's surveys aim to benefit members by Renee Gryzkewicz
In Pursuit of Excellence
Guideline changes improve NFDA's national recognition program by Kelly Smith

President's Perspective
Editor's Desk
Grief Relief
Good Mourning: Twenty-Five ways to help yourself heal from the wound of grief by Victor M. Parachin
Customer Care
The "And Then Some" Habit Part II: Examples of Value-Added Customer Service by Alan D. Wolfelt, Ph.D.
Washington Wire
NFDA and the Funeral Rule by John H. Fitch Jr.
Funeral Director's Library
Children & Tragic Death: Book offers hope for parents grieving murdered children by Richard B. Gilbert
My Thoughts
A Day That Changed America: Funeral service provided dignity and caring after the Littleton, Colorado tragedy by Howard C. Raether
Newsline
NFDA Reports
Executive Director, New NFDA Members
Member News
Supplier News
School News
In Remembrance
Calendar
Classified Ads
Advertising Index