March 1999

Features

Preneed for the Smaller Funeral Home
Consistency and discipline are the keys to successful preneed programs by Alan D. Creedy
The Best Presentation
Are your preneed arrangements as effective as they could be? by Gregg Williamson
Preneed and Your Future
Seven tips to energize your preneed program by Philip C. Pauz
"Caveat Emptor" Unnecessary
The nation's preneed statues provide a borad array of consumer protection by T. Scott Gilligan
A Standard of Excellence
The Certified Preplanning Consultant program establishes national standards for preneed consultants by Colleen Murphy Klein
NFDA Reports
Executive Director

President's Perspective
Editor's Desk
Grief Relief
Ten Common Myths & Realities About Grief by Victor M. Parachin
Customer Care
Let go of the old Trapeze: Focus on your future instead of the competition by Alan D. Wolfelt, Ph.D.
Washington Wire
Time for Giving by John H. Fitch Jr.
Funeral Service Educational Fund Contributors
Funeral Director's Library
Women's Grief by Rev. Richard B. Gilbert
My Thoughts
Preneed: Past, Present, & Future by Howard C. Raether
Newsline
Member News
Supplier News
School News
In Remembrance
Calendar
Classified Ads
Advertising Index