Office Management/Financial

• Achieving Excellence: A Management Philosophy
  
  
• Swimming With Sharks and Other Practical Risk Management Considerations
  Handling risk management should be done on a continuous basis
  
  
• Recent Trends Show Greater Balance of Business Management and Customer Service
  
  
• Risk Management Through Documentation of Crematory Inspections
  
  
• The Management Succession Plan...Objective or Emotional
  
  
• Managers vs. Embalmers
  Five problems facing embalmers... and what managers can do about it
  
  
• Risk Management Through Documentation of Crematory Inspections
  
  
• A Manager’s Notebook
  A seasoned funeral home manager shares his learned-in-the-trenches insights on perhaps the toughest job in funeral service: hiring and managing other people
  
  
• The Ten Commandments for Successful Management
  “Common sense” rules to help ensure that experienced, capable staff are “ready, willing and able” to meet the needs of grieving families
  
  
• 2005 Business Management Consultants & Computer Technology
  
  
• Finance 101
  Contractor or Employee?
  
  
• Finance 101
  Aftercare: Altruistic and Profitable
  
  
• Finance 101
  Inflation, Recession and the Funeral Business
  
  
• Finance 101
  The Ins and Outs of Charitable Giving
  
  
• Finance 101
  10 Tips for Surviving a Recession
  
  
• Step Carefully!
  
  
• Finance 101
  Making Arrangements During a Recession
  
  
• Finance 101
  Don’t Be an Underreporter
  
  
• Finance 101
  Dealing With High Gas Costs
  
  
• Putting Energy Into Profits
  
  
• Eight Steps to Implementing Change in Your Funeral Home
  
  
• Finance 101
  Managing Your Estate
  
  
• Finance 101
  How Much Cash Do You Need?
  
  
• Finance 101
  Predicting the Perfect Storm
  
  
• Finance 101
  The King of Economic Principles
  
  
• The Touchpoint Test
  
  
• The Executive Roundtable Program
  
  
• Finance 101
  Budgeting for Survival in 2009
  
  
• Share the Love
  
  
• Finance 101
  A Time for Caution
  
  
• Maximize Your Membership
  
  
• Making the Right Choice
  
  
• Are You Running Your Business or is Your Business Running You?
  
  
• Is There Really a Shortage of Qualified Help?
  
  
• Recruitment and Retention: The State of the Funeral Industry
  
  
• Managing the Risk of Litigation
  
  
• Survival of the Fittest
  
  
• Listen, Measure and Learn
  
  
• 2009 NFDA Expo Preview
  
  
• Document Proofing and Approval Acknowledgment
  
  
• Focus on the Fundamentals
  
  
• It’s Time to Embrace the Inevitable
  
  
• Retention: The State of the Funeral Industry
  
  
• AFE 2009
  
  
• 2009 NFDA International Convention & Expo Preview
  
  
• The Changing World of Grief Online
  
  
• Serving Families
  
  
• The Real Value of Accounting
  
  
• The 360° Pass-by
  
  
• 2009 Funeral Directors Survey