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Purchase 2013 Convention Workshop Recordings Online

Were you unable to attend the 2013 International Convention & Expo? Were you in Austin, but not able to participate in every workshop you wanted to attend? You can still learn from the expert presenters by ordering recordings of Convention workshops.

During the workshops, leading experts shared strategies and ideas on a comprehensive array of topics. The workshops were selected by NFDA-member funeral directors to help convention attendees grow their businesses and better serve families. They offered practical ideas to help funeral directors manage their everyday challenges.

Recordings are available on a DVD that includes the presenter's PowerPoint presentation synced with audio recording. Each recording is $20.

Available workshops include:

  • 30 Questions about the 30-Year-Old Funeral Rule, presented by Scott Gilligan
  • Are You Ready for OSHA December 1?, presented by Edward Ranier
  • Battling Burnout presented by John Canine
  • Boosting Profits through the Power of Possibility Thinking presented by Debra Schmidt
  • Becoming More Profitable through Sustainable Business Practices, presented by Carol Green
  • Collections in Tough Economic Times, presented by Marty Ludlum
  • Cremation Basics, presented by Michael Nicodemus
  • Cremation Due Diligence Is In Your Hands, presented by Scott Gilligan and Michael Nicodemus
  • Current Perspectives on Grief and Bereavement for Funeral Service Professionals, presented by Barbara Bouton
  • Distracted Driving and Your Business, presented by Jack West
  • Family Business Disputes, presented by Linda Darby, Richard Darby and Alan Creedy
  • Finance Options that Work for Your Families, presented by Debra Venner and Heather Philip
  • Funeral Home/Cemetery Synergy = Satisfied Families, presented by Kenneth Varner
  • How the Connecticut Funeral Directors Association and Members Faced the Challenges of Newtown, presented by John Cascio, Pasquale Folino and Laura Soll
  • Insights & Tactics to Increase Your 2014 Market Share, presented by Lynn Elliott
  • Inspiring Consumers to Have the Talk of a Lifetime, presented by Ron Rosenberg and James Forr
  • It's Only a Matter of Time, presented by James Olson
  • Pet Loss Services and Your Funeral Home, presented by Coleen Ellis
  • Planning a Graceful Exit from Your Business, presented by Harold Grubbs
  • Playing "What If," presented by Douglas Gober
  • Redesigning Customer Service for Outstanding Results, presented by Lynn Ochiltree
  • Strengthening Hospice Relationships for Better Service to Families, presented by Bob Biggins, Pat Lynch, Jennifer McBride and Wendy Thames
  • The Art of Cremation Phone Inquiries, presented by Lacy Robinson
  • Turn Phone Shoppers into Customers,presented by David Nixon
    • Wait a Minute Mr. Postman! Shipping Cremated Remains, presented by Corey Eggers

Workshop descriptions can be found on the NFDA Convention website.

To purchase recordings, visit the NFDA Resource Store.

Video recordings of the General Sessions, the All Star Recognition Ceremony, the special end-of-life care webinar and more are available to you at no charge. Visit the NFDA website to view these videos at any time, day or night.