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Are You Using NFDA’s Newest Member Benefits?

As an NFDA member, you can take advantage of the NFDA Discount Advantage Program, which offers discounts on a variety of products and services including: wireless phones, travel, flowers, prescription drugs and more.

Complete details on each of these programs can be found by visiting the NFDA website, www.nfda.org/discountadvantage.

NFDA recently partnered with OurSimpleSurvey.com to offer funeral home owners and managers a powerful, affordable tool to help them measure client families' satisfaction.

With NFDA OurSimpleSurvey, client families can provide timely feedback about the services they have received by completing a customized online survey. A paper-based survey for families without internet access can be printed through the NFDA OurSimpleSurvey system.

When a family member completes a survey, the results are immediately emailed to a designated staff person at the funeral home. A report, with data organized into easy-to-understand charts and graphs, is emailed to the funeral home on a weekly basis. Additional online reporting options allow owners and managers the opportunity to analyze and compare data in a number of different areas, such as performance scores for families that choose burial and those that choose cremation, the satisfaction of at-need and preneed clients, the performance of each arranger and more. Owners and managers will also be able to compare their funeral home's performance with that of other funeral homes regionally and nationwide.

Funeral home owners and managers can obtain more information about NFDA OurSimpleSurvey by visiting www.nfda.org/oursimplesurvey or calling 800-228-6332.

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