NFDA Home > Advocacy
Join our Linked In Group! Follow NFDA on Twitter! Find us on Facebook! Connect with NFDA on Google+ View NFDA's YouTube Channel! View NFDA's Flickr Photostream!

Funeral Service Help Line


What is the Funeral Service Help Line?

The National Funeral Directors Association (NFDA) and its members recognize that planning a meaningful funeral is an important part of celebrating a loved one's life. NFDA's free Funeral Service Help Line service is dedicated to helping you:

  • Make informed decisions about funeral service and funeral service providers.
  • Recognize, understand and go through the grieving process in the most appropriate manner for you.
  • Address concerns about funeral service experiences.
  • Find the information you need to celebrate your loved one's life in the most meaningful and personal way.

Funeral Service Help Line representatives are here to listen and to assist you with any questions or concerns you have regarding funeral service. Call 800-228-NFDA. (800-228-6332)

By calling the Funeral Service Help Line, you gain access to free information, resources and recommendations regarding funeral service, as well as materials that focus on understanding grief.

Why should I call the Funeral Service Help Line?

Arranging a meaningful funeral? At some time in our lives, most of us will make or assist in making funeral arrangements. This can mean considering many decisions at a very difficult and emotional time.

Funeral directors are there to offer help and guidance during one of life's most difficult times, but there are things you can do to help yourself as well. Call us. We can help.

Selecting a funeral home? NFDA members are committed to serving families with the highest level of compassion and respect. All members pledge to abide by NFDA's strict Code of Professional Conduct.

When selecting a funeral service provider, be sure to ask if the firm is a member of the National Funeral Directors Association. If you would like assistance locating an NFDA-member firm, visit our Online Member Directory or contact a Funeral Service Help Line representative at 800-228-NFDA (800-228-6332). Call us. We can help.

Grieving the loss of a friend or loved one? Whenever there is a loss—spouse, parent, child, sibling, grandparent or friend—those left behind often struggle with a variety of confusing and conflicting emotional and physical changes.

Many people do not understand that the stages of grief are often predictable, normal and must be experienced for a healthy recovery. Call us. We can help.

Faced with explaining a death to a child? As a parent or significant adult in a child's life, you will need to provide support, answers and advice to help your child in addition to struggling with your own pain and grief.

Don't turn away from a child because you're not sure what to say or do. It doesn't need to be as difficult as it might seem. Call us. We can help.

Considering planning in advance? Thinking about your own funeral may be disconcerting, but knowing what kind of arrangements you want may be very comforting to your family.

Advance planning can be as simple as making sure your family knows your wishes, or as complex as prepaying for merchandise and services.

If you are thinking of paying in advance, you should review NFDA's Bill of Rights for Funeral Preplanning. Call us. We can help.

Have concerns about a funeral service experience? NFDA funeral homes take pride in providing high standards of service, but we realize that problems do occur.

If you are unable to resolve a concern with a funeral director, there are other options to pursue. If an NFDA member is involved, your options include using NFDA's Code of Professional Conduct enforcement process. Call us. We can help.

What can the Funeral Service Help Line do for me?

A Funeral Service Help Line representative will listen carefully to your questions or concerns and will provide you with advice, information and guidance.

Free copies of the following brochures are also available on specific topics, including:

  • Understanding Cremation
  • Planning a Meaningful Funeral
  • Healing After the Loss of a Loved One
  • Helping Children Through their Grief
  • Planning a Funeral in Advance

What can't the Funeral Service Help Line do for me?

The Funeral Service Help Line cannot:

  • Provide funding for funeral services.
  • Mediate disputes, but can refer you to others that can. In the case of a formal complaint involving an NFDA member firm, the NFDA investigator in the case may attempt to mediate a resolution.
  • Act as a regulatory enforcement or disciplinary authority, but can refer you to agencies that can.
  • Refer you to a specific funeral director or firm, but can help you locate NFDA members in your area.

The Funeral Service Help Line is your best resource for information on all aspects of funeral service. Call 800-228-NFDA. (800-228-6332)

The NFDA website also offers a variety of information on funeral service in the section.