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Distance Learning Frequently Asked Questions

  1. What is "distance learning"?
  2. Are NFDA teleconferences and webinars approved for CE?
  3. How do I know if my state has approved an NFDA teleconference or webinar for CE?
  4. How do I register for CE?
  5. Can my staff earn CE?
  6. How is my participation verified so I that can earn Academy or state CE?
  7. How and when will I get my CE after the event?
  8. Is there a registration fee for NFDA teleconferences and webinars?
  9. How do I register for an NFDA teleconference or webinar?
  10. Is there a cut-off date to register?
  11. Do I need an email address to register?
  12. What happens when I have registered?
  13. What if I don't receive a confirmation after I have registered?
  14. What if I have not received my connection instructions?
  15. What if there's a registration problem with my payment?
  16. How do I participate in an NFDA teleconference?
  17. What happens during an NFDA teleconference?
  18. What is an NFDA webinar?
  19. What happens during an NFDA webinar?
  20. What are the minimum system requirements/how do I prepare my computer in advance to participate in an NFDA webinar?
  21. How do I test my computer system in advance to make sure a webinar works for me?
  22. Are handouts available before the event for registrants?
  23. Are NFDA teleconferences and webinars recorded?
  24. Can others join me during the event?
  25. If I live outside the US, can I participate in an NFDA teleconference or webinar?
  26. If I am not able to participate on the date of a live teleconference or webinar, can I purchase a copy of the recorded event?
  27. If I have technical problems during a teleconference or webinar, whom do I contact?
  28. What is the cancellation policy for NFDA teleconferences and webinars?
  29. Can my organization sponsor an NFDA teleconference or webinar?
  30. Are NFDA programs copyrighted?
  31. If I have a question, concern or comment, whom do I contact?

ANSWERS to Frequently Asked Questions

1.    What is "distance learning"?

Distance learning is an economical way to bring the latest and most important business information and best practices in funeral service to you and your staff. Courses by national experts meet your professional development and CE needs – without the expense of travel.

Some distance learning options are live, such as NFDA teleconferences and webinars, and scheduled for specific dates and times. Join the conversation with instructors and other funeral directors! Other distance learning options are accessible on demand, such as NFDA online learning and home study courses. Whatever the format, distance learning brings the instructor and classroom to you, wherever you are!

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2.    Are NFDA teleconferences and webinars approved for CE?

All NFDA educational courses and events including teleconferences and webinars are approved for continuing education by the Academy of Professional Funeral Service Practice (APFSP). Most state boards and many Canadian provinces also approve NFDA distance learning, including teleconferences and webinars.

It is the individual participant's responsibility before registering for any NFDA course or event to verify that it is currently approved for CE in the state or states in which the individual is licensed.

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3.    How do I know if my state has approved an NFDA teleconference or webinar for CE?

Check the specific NFDA event that interests you for details about CE approval in your state or province. It is the individual participant's responsibility before registering for any NFDA course or event to verify that it is currently approved for CE in the state or states in which the individual is licensed.

Note: Pennsylvania does not approve any distance learning courses for CE, including teleconferences and webinars.

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4.    How do I register for CE?

A first registration to an NFDA teleconference or webinar entitles your firm to connect to the live event and also entitles the first registrant to CE eligibility for participating.

There is a processing fee per additional registrant who participates for CE. The CE fee does not entitle additional registrants to an additional connection to the event. All individuals who wish to earn CE for an event must be pre-registered for the event.

State CE approval varies. It is the individual participant's responsibility before registering for any NFDA course or event to verify that it is currently approved for CE in the state or states in which the individual is licensed.

A few NFDA distance learning events each year are free informational offerings that do not confer CE. Occasionally, a free CE event is offered although additional registrants are required to pay a fee for their CE processing.

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5.    Can my staff earn CE?

It's a great idea to include all your staff in NFDA distance learning events!For additional participants other than the first registrant who require CE, there is a processing fee per additional registrant. All individuals who wish to earn CE for an event must be pre-registered for the event.

NFDA teleconferences and webinars are approved for up to 2 CE hours by the Academy of Professional Funeral Service Practice (APFSP) and most state licensing boards. State approval varies.

A few NFDA distance learning events each year are free informational offerings that do not confer CE. Occasionally, a free CE event is offered although additional registrants are required to pay a fee for their CE processing.

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6.    How is my participation verified so I that can earn Academy or state CE?

To receive CE credit for an NFDA teleconference or webinar, you must formally attest to your participation when the program is over by completing and signing the NFDA CE Sign-in sheet for the event. The Sign-in sheet must be signed by your employer and submitted by fax, mail or by scanning and emailing the signed form to NFDA. The form is included with the handout for each event as a downloadable document. NFDA processes CE participation as required by state boards; we cannot apply for CE for you without your signature on the sign-in sheet, verified by your employer.

Participation is additionally confirmed by NFDA through review of teleconference and webinar records from the broadcasting company and Microsoft Lync. If there are discrepancies, you will be contacted. Licensing boards require full participation in an event to earn CE.

It is the individual participant's responsibility before registering for any NFDA course or event to verify that it is currently approved for CE in the state or states in which the individual is licensed.

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7.    How and when will I get my CE after the event?

Within 10 business days following the event, your CE certificate will be sent to the email address submitted with your registration. When required, your state licensing board will also receive CE verification from NFDA within that time. Contact NFDA at 1-800-288-6332 with any questions about the CE reporting process.

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8.    Is there a registration fee for NFDA teleconferences and webinars?

Yes, there is a fee for first registrants and a separate fee per additional registrant who wants CE. Fees are listed with each event on this website. NFDA members are entitled to discounted fees for first registrants.

A few NFDA distance learning events each year are free informational offerings that do not confer CE. Occasionally, a free CE event is offered although additional registrants are required to pay a fee for CE processing.

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9.    How do I register for an NFDA teleconference or webinar?

You have 3 easy options! 
 

  1. Go to teleconferences and webinars, select an event and register online using your credit card. You will receive an email confirming your order, followed by separate emailed instructions for participating.

or

  1. Register by downloading the registration form and submitting it by fax, with credit card information, to NFDA at 1-262-789-6977. You can also download, complete, and email a scanned version of the registration form with credit card information to NFDA at nfda@nfda.org.

or

  1. Call 800-228-6332 (1-262-789-1880) to register.

Your individual email address is required no matter how you register, whether you are a first registrant or additional registrant, to enable NFDA to process CE for your verified participation. CE certificates are sent to participants via email (as well as instructions for participating). If you register using another person’s email, that person will receive the CE credit.

NFDA members are entitled to discounted registrations for first registrants. If you're not a member of the association, please call an NFDA member services representative to join today at 1-800-228-6332 in order to take advantage of this and other cost-saving and business-building member benefits!

CE hours vary by state. It is the individual participant's responsibility before registering for any NFDA course or event to verify that it is currently approved for CE in the state or states in which the individual is licensed.

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10. Is there a cut-off date or time to register?

We encourage early registration to ensure that you receive instructions and handout materials prior to the start time of the event. You can register up to a few hours before the event (see specific event registration form). While we will make every effort to accommodate you as our valued member, we cannot guarantee that late registrants will receive instructions to connect to an event on time due to circumstances that may be beyond our control.

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11. Do I need an email address to register?

Yes. A personal email address (not the firm's general email address) is required so that NFDA can: (1) send participation instructions to you, including the handout link; (2) send CE verification to you for your records if you require CE.

If you don't have a personal email address, there are a number of free email service providers such as Hotmail (www.hotmail.com), Gmail (www.gmail.com) or Yahoo! (www.yahoomail.com). Simply create a new personal account to send and receive email via the Internet.

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12. What happens when I have registered?

  1. You will receive a confirmation email from NFDA at the time of registration that confirms receipt of your registration and payment.
  2. You will receive emailed instructions in advance of the teleconference or webinar, including dial-in details (teleconference) or log on information (webinar), as well as links to the downloadable handout that includes event materials, a CE Sign-in Sheet and instructions, and follow-up evaluation information.

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13. What if I don't receive a confirmation from NFDA after I have registered?

If you don't receive confirmation after registering, first double check that you have submitted the correct email address with your registration. Please contact nfda@nfda.org or call 1-800-228-6332 with questions.

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14. What if I have not received my instructions to connect to the event?

If you haven't received your instructions 24 hours before the event begins, first double check that you have submitted the correct email address with your registration. Please contact nfda@nfda.org or call 1-800-228-6332 so that we may assist you.

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15. What if there's a registration problem with my payment?

Please call NFDA at 1-800-228-6332 for assistance.

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16. How do I participate in an NFDA teleconference?

All you need is a telephone – although a speakerphone is recommended for the best sound quality and to allow other staff to listen to the event.

NFDA teleconferences are live educational sessions led by the business experts you want to hear from in funeral service. They offer the opportunity for you to ask questions during the event. A few teleconferences each year may be free informational offerings that do not confer CE. teleconferences are usually scheduled 1-2 p.m. U.S. Central Time or 1-3 p.m. U.S. Central Time (check your local time).

  • A First Registration entitles your firm to a single phone connection and CE for the first registrant only. You must have a personal email address to register (contact NFDA at 1-800-228-6332 if you have a question). There is a separate fee for additional registrants requesting CE. All individuals who wish to earn CE for an event must be pre-registered for the event.
  • Participation instructions are emailed after your registration is processed, within about a week of the event. Save the email and follow the instructions the day of the event.

Emailed instructions include:

  • your dial-in number and passcode
  • a link to download a PDF master handout for printing (includes attendance verification form)

The first registrant has permission to make handout copies for the number of additional participants participating in one room.

On the day of the event simply follow instructions to join the speaker and your colleagues.
It is the individual participant's responsibility before registering for any NFDA course or event to verify that it is currently approved for CE in the state or states in which the individual is licensed.

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17.    What happens during an NFDA teleconference?

Once you have dialed in and entered your passcode and other information in response to the operator's cues, you will be welcomed into the teleconference to listen via your phone.

To earn CE for participating, it is important to provide the operator with all requested information, which may include first registrant name, funeral home name or phone number you are dialing from.

Audience lines are muted during the presentation. For most live teleconferences, when the speaker invites audience questions, lines will be opened and you will be given simple instructions to participate. Some non-CE teleconferences are for informational purposes only.

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18.    What is an NFDA webinar?

NFDA webinars are live educational sessions that occur online, led by the funeral service experts you want to hear. Microsoft Lync 2010 is used exclusively to deliver all educational webinars. Participants, at their computers, can see a PowerPoint presentation and participate in polls and ask questions. You can listen to the presenter over your computer’s Internet audio connection (VoIP) or a telephone (if your computer speakers do not deliver the sound quality you want) using Lync Attendee. This version must be used by international participants, who can use the VoIP audio option only. 

Lync Web App is a browser-based version of Lync 2010 for Mac users or selected by choice. Note that Lync Web App only supports audio via speakerphone dial-in. This application does not support computer speaker audio.

Webinars are usually scheduled 1-2 p.m. U.S. Central Time or 1-3 p.m. U.S. Central Time (check your local time). 

  • A First Registration entitles your firm to a single connection and CE for the first registrant only. You must have a personal email address to register. There is a separate fee per additional registrants requesting CE. 
  • After your registration is processed, detailed participation instructions, including how to prepare your computer for the webinar in advance of the event, are emailed within about a week before the event. Save the email and follow the instructions on the day of the event. The first registrant has permission to make handout copies for the number of additional participants participating in one room.

Emailed instructions include the following links, to: 

  • prepare your computer for Microsoft Lync (if you haven’t already done so click here).
  • download a PDF master handout for printing (includes attendance verification form)
  • join the broadcast the day of the event.

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19.    What happens during an NFDA webinar?

Once you have joined the webinar online, you participate via the Internet. Participants are muted during the presentation. At some point during the webinar you may be asked to participate in an online poll or to submit questions or comments online. Your computer is your live connection to respond to polling questions (a simple mouse click to indicate your choice of response) and to submit questions and comments online (just key them into the IM (instant messaging) area within the webinar).

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20.    What are the minimum system requirements/how do I prepare my computer in advance to participate in an NFDA webinar?

NFDA uses Microsoft Lync 2010 to deliver NFDA webinars, which are live educational sessions that occur online. See minimum system requirements for Microsoft Lync below.

Click here to download Lync 2010 in advance so that your computer is ready for NFDA webinars. When asked to select “Run” or “Save,” select “Run.” If your computer already has Lync 2010, a message will confirm “already installed.” Lync Attendee allows full access to the webinar with integrated audio and PowerPoint and other features.

Alternatively, you may use Lync Web App, a browser-based version of Lync 2010. For Lync Web App to work, your browser must have Microsoft Silverlight enabled. For audio, you must dial in via speakerphone (audio is not supported by Lync Web App). All Mac users must use Lync Web App and dial in for audio.

Microsoft Lync 2010 System Requirements

System Components

Minimum Requirements

Operating system

  • Windows 7
  • Windows Vista
  • Windows XP with Service Pack 3 (SP3). Windows Installer 3.1 must be installed before deploying Lync 2010 Attendee.

Memory

  • Windows 7: 2 GB
  • Windows Vista: 2 GB
  • Windows XP: 1 GB

Display resolution

1024 x 768 required

Other software

Microsoft Silverlight browser plug-in version 4.0 (installed automatically during setup)

If you are unable to install Microsoft Lync Attendee or access Lync Web App, call NFDA now at 1-800-288-6332.

On the day of the event, simply follow emailed instructions to log on via your computer. Telephone dial-in instructions (if needed) are also included. 

CE. All individuals who wish to earn CE for an event must be pre-registered for the event. It is the individual participant’s responsibility before registering for any NFDA course or event to verify that it is currently approved for CE in the state or states in which the individual is licensed. 

Additional registrants for events cannot individually connect to the NFDA webinar without incurring an additional fee; first registrants only are entitled to a connection. Call 1-800-228-6332 with any questions.

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21.    How do I test my computer system in advance to make sure a webinar works for me?

Click here to check your system to make sure it is ready to use Microsoft Lync. When asked whether to “Run” or “Save” Lync Attendee, if that is your choice, select “Run.”

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22.   Are handouts available before the event for registrants?

After registering, you will receive emailed instructions including a link to the handout about a few days before the event. Every teleconference or webinar is a little different, but in most cases the handout is a PDF that includes program materials and the CE Sign-in Sheet with instructions. Evaluations are online and sent by NFDA after the event. You are encouraged to print and distribute the handout to all participants before the event.

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23.    Are NFDA teleconferences and webinars recorded?

Selected teleconference and webinars are recorded; this will be announced at the beginning of the event. Recordings may or may not be subsequently available for CE. Contact NFDA for information about specific events.

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24.    Can others join me during the event?

Absolutely! For teleconferences, use your speakerphone – then include as many others in its range as you would like.

For webinars, you can log on from a room with projection equipment to bring the presentation to a group or allow others to view the presentation on your computer screen.

Joining the event as a listener or viewer is free to additional staff that do not require CE: there is a separate fee per additional participants requesting CE.

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25.    If I live outside the U.S., can I participate in an NFDA teleconference or webinar?

Teleconferences: You are able to participate if you have a personal email address and a telephone. It couldn’t be easier! Your emailed instructions will include an international dial-in number. Contact your local telephone provider for details.

Webinars: You are able to participate if you have a personal email address and your computer is compatible with Microsoft 2010 Lync. You must use Lync Attendee, which integrates audio and PowerPoint and other shared features. Click here to check your system to make sure it is ready to use Microsoft Lync. For webinars, international registrants cannot use the dial-in option for audio.

For questions, call NFDA at 1-262-789-1880.

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26.    If I am not able to participate on the date of a live teleconference or webinar, can I purchase a copy of the recorded event?

Not every teleconference and webinar is recorded. If you are an NFDA member who is not able to attend a scheduled live event, please contact us at 1-800-228-6332 for specific information.

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27.    If I have technical problems during a teleconference or webinar, whom do I call?

Instructions for the event, emailed after you registered, will include technical assistance information.

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28.    What is the cancellation policy for NFDA teleconferences and webinars?

Cancellation fees may apply. All cancellations must be in writing and emailed in advance to nfda@nfda.org or faxed to NFDA in advance at 1-262-789-6977. See specific registration forms for details. No-shows will not be refunded for any reason including non-participation due to conflicts that arise with a registrant's schedule, failure to test the computer connection prior to the seminar as instructed or other technical difficulties that are not in the control of NFDA or the company broadcasting the program.

NFDA reserves the right to cancel or postpone a program due to circumstances beyond its control. Should circumstances arise that result in the cancellation or postponement of a program, registrants will have the option to either receive a full registration refund or transfer registration to the same program at a later date or another program within the same calendar year. NFDA's liability for any cancellation is limited to a refund of the registration fee and does not extend to any other claims including, but not limited to, travel expenses, cancellation fees, lost wages, inconvenience, and other related costs.

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29.    Can my organization sponsor an NFDA teleconference or webinar?

If your organization is interested in sponsoring an NFDA live distance learning event (more than 20 are offered each year), please call 1-800-228-6332 for details and an explanation of sponsorship benefits to your firm.

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30.    Are NFDA programs copyrighted?

Content and materials included in each NFDA teleconference and webinar are the property of NFDA and protected by United States and international copyright laws. All rights are reserved. Reproduction, redistribution, republication, rebroadcast or other use is not allowed without express written permission from NFDA; however, NFDA reserves the right to refuse to allow any of the foregoing. No electronic reprints are to be generated.

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31. If I have a question or comment, whom do I contact?

NFDA welcomes your questions and comments! Please contact us at 1-800-228-6332, 1-262-789-1880 or nfda@nfda.org.

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