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Distance Learning Frequently Asked Questions

  1. What is "distance learning"?
  2. Are NFDA teleconferences and webinars approved for CE?
  3. How do I know if my state has approved an NFDA teleconference or webinar for CE?
  4. How do I register for CE?
  5. Can my staff earn CE?
  6. How is my participation verified so I that can earn Academy or state CE?
  7. How and when will I get my CE after the event?
  8. Is there a registration fee for NFDA teleconferences and webinars?
  9. How do I register for an NFDA teleconference or webinar?
  10. Is there a cut-off date to register?
  11. Do I need an email address to register?
  12. What happens when I have registered?
  13. What if I don't receive a confirmation after I have registered?
  14. What if I have not received my connection instructions?
  15. What if there's a registration problem with my payment?
  16. How do I participate in an NFDA teleconference?
  17. What happens during an NFDA teleconference?
  18. What is an NFDA webinar?
  19. What happens during an NFDA webinar?
  20. What are the minimum system requirements/how do I prepare my computer in advance to participate in an NFDA webinar?
  21. How do I test my computer system in advance to make sure a webinar works for me?
  22. Are handouts available before the event for registrants?
  23. Are NFDA teleconferences and webinars recorded?
  24. Can others join me during the event?
  25. If I live outside the US, can I participate in an NFDA teleconference or webinar?
  26. If I am not able to participate on the date of a live teleconference or webinar, can I purchase a copy of the recorded event?
  27. If I have technical problems during a teleconference or webinar, whom do I contact?
  28. What is the cancellation policy for NFDA teleconferences and webinars?
  29. Can my organization sponsor an NFDA teleconference or webinar?
  30. Are NFDA programs copyrighted?
  31. If I have a question, concern or comment, whom do I contact?

ANSWERS to Frequently Asked Questions

1.    What is "distance learning"?

Distance learning is an economical way to bring the latest and most important business information and best practices in funeral service to you and your staff. Courses by national experts meet your professional development and CE needs – without the expense of travel.

Some distance learning options are live, such as NFDA teleconferences and webinars, and scheduled for specific dates and times. Join the conversation with instructors and other funeral directors! Other distance learning options are accessible on demand, such as NFDA online learning and home study courses. Whatever the format, distance learning brings the instructor and classroom to you, wherever you are!

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2.    Are NFDA teleconferences and webinars approved for CE?

NFDA educational courses and events are approved for continuing education by the Academy of Professional Funeral Service Practice (APFSP), most state boards and many Canadian provinces. NFDA teleconferences and webinars are approved for up to 2 CE hours.

State CE approval varies, and it is the individual participant's responsibility before registering for any NFDA course or event to verify that it is currently approved for CE in the state(s) in which the individual is licensed.

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3.    How do I know if my state has approved an NFDA teleconference or webinar for CE?

State and province CE approval varies. Verify CE approval for a specivid NFDA teleconference or webinar with your licensing board or by calling your NFDA member services representative at 800-228-6332.

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4.    How do I register for CE?

A first registration to an NFDA teleconference or webinar entitles your firm to connect to the live event and also entitles the first registrant to CE eligibility for participating.

Additional registrants pay a CE processing fee and must be pre-registered for the event in order to earn CE. The fee does not entitle additional registrants to an additional connection to the event.

Occasionally a free CE event is offered: the first registrant is free; additional registrants are required to pay a fee for their CE processing. A few NFDA distance learning events each year are free informational offerings that do not confer CE.

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5.    Can my staff earn CE?

It's a great idea to include all your staff in NFDA distance learning events! For additional participants other than the first registrant who require CE, there is a processing fee per additional registrant. All individuals who wish to earn CE for an event must be pre-registered for the event.

NFDA educational courses and events are approved for CE hours by the Academy of Professional Funeral Service Practice (APFSP), most state boards and many Canadian provinces. NFDA teleconferences and webinars are approved for up to 2 CE hours.

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6.    How is my participation verified so I that can earn Academy or state CE?

To receive CE credit for an NFDA teleconference or webinar, you must formally attest to your participation when the program is over by completing and signing the NFDA CE Attendance Record for the event. The Attendance Record must be signed by the funeral home owner or manager and submitted by fax, mail or by scanning and emailing the signed form to NFDA. The form is included with the handout for each event as a downloadable document.

NFDA processes CE participation as required by state boards; we cannot apply for CE for you without your signature and license number(s) on the Attendance Record, verified by your employer.

Participation is additionally confirmed by NFDA through review of teleconference and webinar records from the broadcasting company. If there are discrepancies, you will be contacted. Licensing boards require full participation in an event to earn CE; no partial CE credit is permitted.

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7.    How and when will I get my CE after the event?

Within 10 business days following the event, your CE certificate will be sent to the email address submitted with your registration. When required, your state licensing board will also receive CE verification from NFDA within that time. Contact NFDA at 800-288-6332 with any questions about the CE reporting process.

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8.    Is there a registration fee for NFDA teleconferences and webinars?

Yes, there is a fee for first registrants and a separate fee per additional registrant who wants CE. Fees are listed with each event on this website. NFDA members are entitled to discounted fees for first and additional registrants. 

Occasionally a free CE event is offered: the first registrant is free; additional registrants are required to pay a fee for their CE processing. A few NFDA distance learning events each year are free informational offerings that do not confer CE.

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9.    How do I register for an NFDA teleconference or webinar?

You have 3 easy options! 
 

  1. Register online. Go to teleconferences and webinars, select an event and register online using your credit card.

or

  1. Fax or email registration form. Go to teleconferences and webinars, select an event, download the registration form and submit it by fax, with credit card information, to NFDA at 1-262-789-6977. Or email a scanned version of the registration form with credit card information to NFDA at nfda@nfda.org.

or

  1. Call NFDA at 800-228-6332 (+1-262-789-1880) to register.

Your individual email address is required no matter how you register, whether you are a first registrant or additional registrant, to enable NFDA to process CE for your verified participation. Instructions for participating and CE certificates are sent to registrants via email. If you register using another person's email, you will not receive CE credit.

NFDA members are entitled to discounted registrations for first registrants. If you're not a member of the association, please call an NFDA member services representative to join today at 800-228-6332. Take advantage of this and other cost-saving and business-building member benefits!

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10. Is there a cut-off date or time to register?

Register early to ensure that you receive instructions and handout materials. You can register up to a few hours before the event (see specific event registration form). While we will make every effort to accommodate you as our valued member, we cannot guarantee that late registrants will receive instructions to connect to an event on time due to circumstances that may be beyond our control.

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11. Do I need an email address to register?

Yes. A personal email address is required for all registrants (both first registrants and additional registrants): not the firm's general email address or the email address of another person.

If you don't have a personal email address, there are a number of free email service providers such as Hotmail (www.hotmail.com), Gmail (www.gmail.com) or Yahoo! (www.yahoomail.com). Simply create a new personal account to send and receive email via the Internet.

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12. What happens when I have registered?

  1. You will receive a confirmation email from NFDA at the time of registration that confirms receipt of your registration and payment.
  2. You will receive emailed instructions from NFDA several days in advance of the teleconference or webinar, including links to the downloadable handout that includes event materials and the CE Attendance Record.

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13. What if I don't receive a confirmation from NFDA after I have registered?

If you don't receive confirmation after registering, first double check that you have submitted the correct email address with your registration. Please contact nfda@nfda.org or call 800-228-6332 with questions.

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14. What if I have not received my instructions to connect to the event?

If you haven't received your instructions 24 hours before the event begins, first double check that you have submitted the correct email address with your registration. Please contact nfda@nfda.org or call 800-228-6332 so that we may assist you.

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15. What if there's a registration problem with my payment?

Please call NFDA at 800-228-6332 for assistance.

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16. How do I participate in an NFDA teleconference?

All you need is a telephone – although a speakerphone is recommended for the best sound quality and to allow other staff to listen to the event.

NFDA teleconferences are live educational sessions led by the business and compliance experts you want to hear from in funeral service. They offer the opportunity for you to ask questions during the event. A few teleconferences each year may be free informational offerings that do not confer CE. Teleconferences are usually scheduled 1-2 p.m. or 1-3 p.m. U.S. Central Time (check your local time).

  • A first registration entitles your firm to a single phone connection and CE for the first registrant only. There is a separate fee per additional registrant requesting CE. All individuals (first registrant and additional registrants) who wish to earn CE for an event must be pre-registered for the event and must have a personal email address (contact NFDA at 800-228-6332 if you have a question).
  • Participation instructions are emailed after your registration is processed, several days before the event. Save the email and follow the instructions the day of the event.

Emailed instructions include:

  • Your dial-in telephone number and passcode
  • A link to download a PDF master handout and CE Attendance Record for printing

The first registrant has permission to make handout copies for the number of additional participants participating in one room.

On the day of the event simply follow instructions to join the speaker and your colleagues.

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17.    What happens during an NFDA teleconference?

Once you have dialed in and entered your passcode and other information in response to the operator-recorded cues, you will be welcomed into the teleconference to listen via your phone.

To earn CE for participating, it is important to provide all requested information, which may include first registrant name, funeral home name and the phone number you are dialing from.

Audience lines are muted during the presentation. For most live teleconferences, when the speaker invites audience questions, lines will be opened and you will be given simple instructions to participate.

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18.    What is an NFDA webinar?

NFDA webinars are live educational sessions that occur online, led by the funeral service experts you want to hear. GoTo Meeting is used to deliver NFDA webinars. Participants, at their computers, view a PowerPoint presentation led by the expert, and may submit questions.

You will have two options to listen to the event:

  • Over your computer’s Internet audio connection (VoIP)
  • Using your telephone (if your computer speakers do not deliver the sound quality you want); the phone number, access code, and audio PIN are provided onscreen after you log on to the webinar

Webinars are usually scheduled 1-2 p.m. or 1-3 p.m. U.S. Central Time (check your local time). 

  • A first registration entitles your firm to a single connection and CE for the first registrant only. There is a separate fee per additional registrants requesting CE. All registrants must have a personal email address to register. 
  • After your registration is processed and usually one or two days in advance of the webinar, you will receive an instruction email from NFDA with links to:
    • Confirm/complete your webinar registration with GoTo Meeting (important!). When you have comfirmed your registration you will immediately receive a GoTo Meeting confirmation email with a unique link (that cannot be share) that you will use to access the webinar on the day of the event. Save your confirmaiton email.
    • Download a PDF master handout and CE Attendance Record for printing. The first registrant has permission to make handout copies for additional participants.

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19.    What happens during an NFDA webinar?

On the day of the webinar, 10-15 minutes prior to the webinar start time, open your GoTo Meeting confirmation email and click on the webinar link provided. If prompted, click Yes, Grant or Trust to accept the GoTo Meeting download.

After you've logged on to the webinar, audio informaiton is provided in your onscreen Control Panel.

You will have two options to listen to the event:

  • Over your computer’s Internet audio connection (VoIP)
  • Using your telephone (if your computer speakers do not deliver the sound quality you want); the phone number, access code, and audio PIN are provided onscreen after you log on to the webinar

All participants are muted during the presentation but may submit questions online. Just key in your questions and hit send.

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20.    What are the minimum system requirements/how do I prepare my computer in advance to participate in an NFDA webinar?

NFDA uses Microsoft Lync 2010 to deliver NFDA webinars, which are live educational sessions that occur online. See minimum system requirements for Microsoft Lync below.

Click here to download Lync 2010 in advance so that your computer is ready for NFDA webinars. When asked to select “Run” or “Save,” select “Run.” If your computer already has Lync 2010, a message will confirm “already installed.” Lync Attendee allows full access to the webinar with integrated audio and PowerPoint and other features.

Alternatively, you may use Lync Web App, a browser-based version of Lync 2010. For Lync Web App to work, your browser must have Microsoft Silverlight enabled. For audio, you must dial in via speakerphone (audio is not supported by Lync Web App). All Mac users must use Lync Web App and dial in for audio.

Microsoft Lync 2010 System Requirements

System Components

Minimum Requirements

Operating system

  • Windows 7
  • Windows Vista
  • Windows XP with Service Pack 3 (SP3). Windows Installer 3.1 must be installed before deploying Lync 2010 Attendee.

Memory

  • Windows 7: 2 GB
  • Windows Vista: 2 GB
  • Windows XP: 1 GB

Display resolution

1024 x 768 required

Other software

Microsoft Silverlight browser plug-in version 4.0 (installed automatically during setup)

If you are unable to install Microsoft Lync Attendee or access Lync Web App, call NFDA now at 1-800-288-6332.

On the day of the event, simply follow emailed instructions to log on via your computer. Telephone dial-in instructions (if needed) are also included. 

CE. All individuals who wish to earn CE for an event must be pre-registered for the event. It is the individual participant’s responsibility before registering for any NFDA course or event to verify that it is currently approved for CE in the state or states in which the individual is licensed. 

Additional registrants for events cannot individually connect to the NFDA webinar without incurring an additional fee; first registrants only are entitled to a connection. Call 1-800-228-6332 with any questions.

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21.    How do I test my computer system in advance to make sure a webinar works for me?

Click here to check your system to make sure it is ready to use Microsoft Lync. When asked whether to “Run” or “Save” Lync Attendee, if that is your choice, select “Run.”

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22.   Are handouts available before the event for registrants?

After registering, you will receive emailed instructions including a link to the handout about a few days before the event. Every teleconference or webinar is a little different, but in most cases the handout is a PDF that includes program materials and the CE Sign-in Sheet with instructions. Evaluations are online and sent by NFDA after the event. You are encouraged to print and distribute the handout to all participants before the event.

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23.    Are NFDA teleconferences and webinars recorded?

Selected teleconference and webinars are recorded; this will be announced at the beginning of the event. Recordings may or may not be subsequently available for CE. Contact NFDA for information about specific events.

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24.    Can others join me during the event?

Absolutely! For teleconferences, use your speakerphone – then include as many others in its range as you would like.

For webinars, you can log on from a room with projection equipment to bring the presentation to a group or allow others to view the presentation on your computer screen.

Joining the event as a listener or viewer is free to additional staff that do not require CE: there is a separate fee per additional participants requesting CE.

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25.    If I live outside the U.S., can I participate in an NFDA teleconference or webinar?

Teleconferences: You are able to participate if you have a personal email address and a telephone. It couldn’t be easier! Your emailed instructions will include an international dial-in number. Contact your local telephone provider for details.

Webinars: You are able to participate if you have a personal email address and your computer is compatible with Microsoft 2010 Lync. You must use Lync Attendee, which integrates audio and PowerPoint and other shared features. Click here to check your system to make sure it is ready to use Microsoft Lync. For webinars, international registrants cannot use the dial-in option for audio.

For questions, call NFDA at 1-262-789-1880.

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26.    If I am not able to participate on the date of a live teleconference or webinar, can I purchase a copy of the recorded event?

Not every teleconference and webinar is recorded. If you are an NFDA member who is not able to attend a scheduled live event, please contact us at 1-800-228-6332 for specific information.

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27.    If I have technical problems during a teleconference or webinar, whom do I call?

Instructions for the event, emailed after you registered, will include technical assistance information.

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28.    What is the cancellation policy for NFDA teleconferences and webinars?

Cancellation fees may apply. All cancellations must be in writing and emailed in advance to nfda@nfda.org or faxed to NFDA in advance at 1-262-789-6977. See specific registration forms for details. No-shows will not be refunded for any reason including non-participation due to conflicts that arise with a registrant's schedule, failure to test the computer connection prior to the seminar as instructed or other technical difficulties that are not in the control of NFDA or the company broadcasting the program.

NFDA reserves the right to cancel or postpone a program due to circumstances beyond its control. Should circumstances arise that result in the cancellation or postponement of a program, registrants will have the option to either receive a full registration refund or transfer registration to the same program at a later date or another program within the same calendar year. NFDA's liability for any cancellation is limited to a refund of the registration fee and does not extend to any other claims including, but not limited to, travel expenses, cancellation fees, lost wages, inconvenience, and other related costs.

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29.    Can my organization sponsor an NFDA teleconference or webinar?

If your organization is interested in sponsoring an NFDA live distance learning event (more than 20 are offered each year), please call 1-800-228-6332 for details and an explanation of sponsorship benefits to your firm.

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30.    Are NFDA programs copyrighted?

Content and materials included in each NFDA teleconference and webinar are the property of NFDA and protected by United States and international copyright laws. All rights are reserved. Reproduction, redistribution, republication, rebroadcast or other use is not allowed without express written permission from NFDA; however, NFDA reserves the right to refuse to allow any of the foregoing. No electronic reprints are to be generated.

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31. If I have a question or comment, whom do I contact?

NFDA welcomes your questions and comments! Please contact us at 1-800-228-6332, 1-262-789-1880 or nfda@nfda.org.

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