Kim Klotz – Member Services Representative Team Leader
Responsible for the duties of a Sr. Member Service Representative position. Also, responsible for assisting in the initial and ongoing training and mentoring of member service staff in all aspects of excellent service; assigning and monitoring daily workload, problem solving within NFDA policy and understanding and applying policy appropriately.
Phone: 262-814-1562

Personal Member Services Representative for: the District of Columbia, Georgia, Maine, New Hampshire, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin and Wyoming.

Patricia Bykowski – Member Services Representative
Represents the Association by placing and receiving telephone calls and sending materials to members. Assists members with questions about NFDA member benefits, programs and services, and consumers with questions about funeral service and other constituents.
Phone: 262-814-1564

Personal Member Services Representative for: Alabama, Alaska, Arizona, California, Colorado, Hawaii, Idaho, Illinois, Indiana, Missouri, Nevada, Oklahoma, Oregon, Utah, Vermont and Washington.

Ruthann Johnson – Senior Member Services Representative
Represents the Association by placing and receiving telephone calls and sending materials to members. Assists members with questions about NFDA member benefits, programs and services, and consumers with questions about funeral service and other constituents. Provides quality data entry support in processing membership payments, orders and registrations.
Phone: 262-814-1525

Personal Member Services Representative for: Connecticut, Iowa, Kentucky, Louisiana, Michigan, Mississippi, Nebraska, North Dakota, Pennsylvania, South Dakota and Tennessee.

Debra Zauner - Member Services Representative

Represents the Association by placing and receiving telephone calls and sending materials to members. Assists members with questions about NFDA member benefits, programs and services, and consumers with questions about funeral service and other constituents. Provides quality data entry support in processing membership payments, orders and registrations.
Phone: 262-814-1561

Personal Member Services Representative for: Arkansas, Delaware, Florida, Kansas, Maryland, Massachusetts, Minnesota, Montana, New Jersey, New Mexico, New York, Rhode Island and West Virginia.

Jacklyn Lindberg - Receptionist/Assistant Member Services Representative
Represents the Association by the operation of the telephone switchboard and reception of visitors. Taking member inquiries and routing to the appropriate individual.
Phone: 262-814-1520