The NFDA Family Satisfaction Surveys are designed to help you achieve more in your business and your community.
Survey data can help you improve the level of service your entire staff provides to families! Customer satisfaction data is a key performance indicator for making strategic business decisions for success.
Surveys are available in any quantity you require to meet your business needs. Available in English and Spanish, the cost per survey set is $1.50. Each set includes:
- One customized survey (with your funeral home name + up to 3 lines of your choice)
- One number 9 postage-paid return envelope addressed to NFDA
- One number 10 mailing envelope with the NFDA logo and return address
How do I use the set?
Your firm mails the survey in the number 10 envelope, along with one postage-paid return envelope for families to return the completed satisfaction survey to NFDA. This ensures confidential assessment. NFDA enters responses into the Family Contact Survey database and then surveys are mailed back to your funeral home monthly.
How do I use the results?
Routinely review satisfaction results in staff meetings to celebrate and reinforce great service as well as to identify and address areas for improvement.
Survey responses help you discover ways to add value to relationships with families!
Optional Statistical Analysis Reports
Receive an emailed summary every six months that compares your satisfaction results with data from other funeral homes in your region and across the country. The cost is $49.95 for two detailed reports.
Now Available Online! Our Simple Survey
NFDA also offers an online version of the same family satisfaction survey. Fifty surveys are included in the starter package that sets up a simple online management system for your use. Immediate survey results are available to you; weekly snapshots of all responses are emailed to your attention; all data is sortable by arranger, type of service, location, and more. Additional surveys are $1.35 each.
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