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Professional Development Division


Connie Smith – Senior Vice President, Professional Development Division

Directs the development and implementation of educational programming for NFDA as well as the information and research department.

Phone: 262-814-1532


Colleen Murphy Klein, M.A. – Vice President, Professional Development

Develops educational programming for NFDA. Responsible for managing education efforts.

Phone: 262-814-1534


David Larsen - Convention, Events and Meetings Director

Oversees development of high quality, innovative meetings for funeral service professionals on local, national and international levels. Provides technical and logistical support in the office and on-site at meetings. Negotiates and implements contractual agreements with vendors and suppliers to include hotels, convention and visitors bureaus and other travel industry companies.

Phone: 262-814-1533


Lacy Robinson - Director, Member Development

Responsible for developing funeral directors and their businesses by conducting training seminars, webinars, teleconferences and other business enhancing services.


Kristi Klemens - Meetings Planner

Responsible for planning and implementing meetings and events and coordinating logistics for the National Funeral Directors Association, works in conjunction with the Director, Convention, Meetings and Events.

Phone: 262-814-1531


Faye Bonini – Professional Development Coordinator

Responsible for assisting in the development, preparation and promotion of professional development programs for the National Funeral Directors Association.

Phone: 262-814-1555


Deana Gillespie - Research Manager

Devise appropriate methods and procedures for obtaining relevant quantitative and qualitative data about association operations and the funeral service industry; compile, analyze, organize, and report on data to create an accurate research database that will assist association leaders and management with fiscal, program, and policy decision-making in accordance with NFDA’s strategic plan.

Phone: 262-814-1522


Shari Foucault – Meetings & Education Assistant

Provides support to the meetings and professional development areas in coordinating all NFDA conferences and on site events.

Phone: 262-814-1551


Jacklyn Lindberg - Education Specialist

Responsible for development, implementation, and maintenance of selected professional development records and information for all processes related to NFDA continuing education, licensing, and certification/certificate program functions as designated.

Phone: 262-814-1568