|Anna Bernfeld – Vice President, Member Relations Division
Oversees recruitment and retention efforts of the Association.
Kim Klotz – Member Services Representative Manager
Personal Member Services Representative for: the District of Columbia, Georgia, Maine, New Hampshire, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin and Wyoming.
Patricia Bykowski – Member Services Representative
Personal Member Services Representative for: Alabama, Alaska, Arizona, California, Colorado, Hawaii, Idaho, Illinois, Indiana, Missouri, Nevada, Oklahoma, Oregon, Utah, Vermont and Washington.
Ruthann Johnson – Senior Member Services Representative
Personal Member Services Representative for: Connecticut, Iowa, Kentucky, Louisiana, Michigan, Mississippi, Nebraska, North Dakota, Pennsylvania, South Dakota and Tennessee.
Debra Zauner - Member Services Representative
Represents the Association by placing and receiving telephone calls and sending materials to members. Assists members with questions about NFDA member benefits, programs and services, and consumers with questions about funeral service and other constituents. Provides quality data entry support in processing membership payments, orders and registrations.
Personal Member Services Representative for: Arkansas, Delaware, Florida, Kansas, Maryland, Massachusetts, Minnesota, Montana, New Jersey, New Mexico, New York, Rhode Island and West Virginia.
Erin Sweeney - Receptionist/Assistant Member Services Representative
|Events||Education||Member Benefits||About NFDA|
|NFDA Event Calendar
NFDA International Convention & Expo
Asia Funeral and Cemetery Expo & Conference
NFDA Advocacy Summit
NFDA Professional Women's Conference
NFDA Leadership Conference
NFDA Technical Skills Seminar
NFDA Meet the Mentors
CANA & NFDA Cremation Symposium
All Funeral Service Events
|Online Learning Courses
Certified Preplanning Consultant Program
Careers in Funeral Service
Licensing Boards & Requirements
All Member Benefits
NFDA Public Policy Positions
NFDA Executive Board
Governance & Structure
Code of Professional Conduct
Research & Information